Optimisation Manager
London - Remote first (2 days a month in office)
Up to £60,000 plus bonus
This is an opportunity to take ownership of the end to end digital customer journey within a high performing, data driven environment. You will play a key role in shaping conversion strategy across multiple established consumer brands, working at the intersection of commercial performance, experimentation, and customer experience.
The Company
They are a leading, award winning organisation, known for delivering customer first digital products at scale. With an expanding international footprint and a strong presence across multiple markets, they are continuing to invest in innovation and optimisation.
The Role
- Own and optimise the full digital customer journey, driving improvements in conversion rate, revenue, and overall customer experience
- Define and deliver a data led experimentation and CRO roadmap across multiple brands and markets
- Use analytics, user testing, and behavioural insights to identify opportunities and prioritise high impact initiatives
- Lead A/B testing and experimentation programmes, working closely with engineering, UX, and product teams
- Collaborate cross functionally to deliver personalisation and optimisation initiatives across digital platforms
- Develop and report on key CX and performance metrics, presenting insights and recommendations to senior stakeholders
- Champion a culture of experimentation and continuous improvement, leveraging emerging technologies including AI
Your Skills & Experience
- Strong commercial experience in conversion rate optimisation, customer experience, or digital product optimisation
- Proven ability to deliver data driven experimentation strategies that improve performance metrics
- Hands on experience with tools such as Google Analytics, AB Tasty, Optimizely, VWO, or similar platforms
- Solid understanding of front end implementation, tagging, experimentation architecture, and UX principles
- Experience working in fast paced, digital first environments such as financial services, insurance, or agency
- Strong stakeholder management skills with the ability to influence across technical and non technical teams
What They Offer
- Competitive salary of up to £60,000
- Predominantly remote working with occasional London office collaboration
- Opportunity to work across multiple brands and international markets
- A collaborative, high performing team with strong growth ambitions
- Clear opportunities for progression and ownership within a growing function
How to Apply
If you are interested in driving meaningful impact through experimentation and customer experience optimisation, apply now to find out more.
