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- Tasks: Lead customer insight strategy and drive transformation through data analytics.
- Company: Large organisation focused on customer experience and data-driven decision making.
- Benefits: Competitive salary, performance bonus, and clear career progression opportunities.
- Other info: Supportive culture prioritising learning, innovation, and impactful work.
- Why this job: Shape enterprise-level strategies and make a real impact with your insights.
- Qualifications: Strong experience in customer insight, analytics strategy, and data architecture.
The predicted salary is between 70000 - 90000 £ per year.
This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building the frameworks, data foundations and ways of working that enable high impact, decision ready insight at scale.
The Company
They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. The environment is collaborative, fast moving and focused on long term value creation through analytics and AI.
The Role
- Lead the strategic enablement of a central insights capability, focusing on scalable, self service analytics
- Design and maintain a holistic 360 degree customer view across internal and external data sources
- Build and embed frameworks, standards and reusable assets for analytics and insight generation
- Drive the development of data infrastructure, governance and quality to support trusted insight
- Champion innovation in advanced analytics, machine learning and AI, evaluating and adopting new approaches
- Translate complex analysis into clear, actionable recommendations for senior stakeholders
- Coach and mentor analytics professionals, raising analytical maturity across the organisation
- Lead and contribute to enterprise wide initiatives that link insight to measurable business outcomes
Your Skills and Experience
- Strong commercial experience in customer insight, analytics strategy and transformation
- Deep capability in data architecture, integration and connectivity across multiple data sources
- Advanced knowledge of machine learning, predictive modelling and modern analytics frameworks
- Proven ability to design integrated customer data assets that support decision making
- Excellent stakeholder management skills, with confidence influencing senior leaders
- Ability to synthesise complex data signals into clear, impactful insight
- Experience working in highly regulated or complex environments is beneficial
What They Offer
- Competitive salary and performance related bonus
- Opportunity to shape an enterprise level customer insight strategy
- Clear scope for career progression within a growing analytics leadership function
- Supportive culture with a strong focus on learning, innovation and impact
How to Apply
If you are looking to lead customer insight strategy and drive meaningful transformation through data, apply now.
Lead Customer Insights Analyst employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Insights Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. This way, you can tailor your insights and show how you can add value right from the get-go.
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, frame it in a way that highlights your impact on customer insights and analytics. Make it relatable and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Customer Insights Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Lead Customer Insights Analyst. Highlight your experience in customer insight and analytics strategy, and don’t forget to showcase any relevant projects that demonstrate your ability to drive transformation through data.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer insights and how your skills align with our mission at StudySmarter. Be sure to mention specific examples of how you've influenced decision-making in previous roles.
Showcase Your Analytical Skills: In your application, emphasise your deep capability in data architecture and machine learning. We want to see how you’ve used these skills to create impactful insights in the past, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our customer insight strategy!
How to prepare for a job interview at Harnham
✨Know Your Data Inside Out
As a Lead Customer Insights Analyst, you'll need to demonstrate your deep understanding of data architecture and analytics frameworks. Brush up on your knowledge of machine learning and predictive modelling, and be ready to discuss how you've used these in past roles to drive decision-making.
✨Showcase Your Stakeholder Management Skills
This role requires excellent stakeholder management skills. Prepare examples of how you've influenced senior leaders with your insights. Think about specific situations where your recommendations led to measurable business outcomes and be ready to share those stories.
✨Emphasise Your Collaborative Spirit
The company values a collaborative environment, so highlight your experience working in teams. Discuss how you've coached or mentored others in analytics, and how you’ve contributed to enterprise-wide initiatives that link insight to business value.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to translate complex analysis into actionable insights. Practice articulating your thought process clearly and concisely, focusing on how you would approach real-world challenges in customer insight strategy.