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For Companies At a Glance
- Tasks: Lead customer journey insights and analyze feedback to enhance experiences.
- Company: Join an award-winning insurance company making a difference in customer service.
- Benefits: Earn up to £75,000 with bonuses and enjoy hybrid work flexibility.
- Why this job: Shape customer experiences while growing your career in a supportive environment.
- Qualifications: Strong background in customer experience and research skills required.
- Other info: Opportunity to work with diverse customer groups and impactful insights.
The predicted salary is between 45000 - 105000 £ per year.
Head of Customer Insight
Stockport (Hybrid – 2x Days a Week in Office)
£65,000-£75,000
THE COMPANY
A well-known health insurance brand is seeking a Head of Customer Insight to join the team and lead on end-to-end customer experience optimisation!
THE ROLE
As the Head of Customer Insight, you’ll lead a team that is responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups
YOUR SKILLS AND EXPERIENCE
- Strong experience in the customer insights space
- Line management experience preferrable (but not essential)
THE BENEFITS
- £65,000-£75,000 (dependent on experience)
HOW TO APPLY
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page
Head of Customer Insight employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Insight
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience and insights generation. Being able to discuss current methodologies and tools during your interview will show that you're proactive and knowledgeable.
✨Tip Number 2
Prepare specific examples of how you've used both quantitative and qualitative research techniques in previous roles. This will help you demonstrate your expertise and storytelling skills effectively.
✨Tip Number 3
Research the company’s current customer experience strategies and be ready to discuss how you can enhance them. Tailoring your insights to their specific needs will make you stand out as a candidate.
✨Tip Number 4
Network with professionals in the insurance industry or those who have worked in similar roles. Engaging with others can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Head of Customer Insight
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Customer Insight position. Understand the key responsibilities and required skills, especially focusing on customer experience and research techniques.
Tailor Your CV: Customize your CV to highlight your experience in customer insights, quantitative and qualitative research, and storytelling. Make sure to include specific examples that demonstrate your stakeholder management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to generate insights. Use this opportunity to tell a story about how your previous experiences align with the role's requirements.
Follow Application Instructions: Ensure you send your application via the Apply link as specified in the job posting. Double-check that your CV and cover letter are attached and formatted correctly before submitting.
How to prepare for a job interview at Harnham
✨Showcase Your Customer Experience Expertise
Make sure to highlight your strong background in customer experience during the interview. Share specific examples of how you've improved customer journeys and the impact it had on the business.
✨Demonstrate Research Skills
Be prepared to discuss both quantitative and qualitative research methods you've used in the past. Explain how you gathered insights from various sources and how those insights influenced decision-making.
✨Master Storytelling with Data
Since insights generation and storytelling are key components of this role, practice presenting data in a compelling way. Use real-life scenarios to illustrate how you've turned data into actionable insights.
✨Engage with Stakeholders
Highlight your stakeholder management skills by discussing how you've collaborated with different teams. Be ready to provide examples of how you’ve effectively communicated insights to various stakeholders.
