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For Companies At a Glance
- Tasks: Lead a team to optimise customer journeys and enhance loyalty.
- Company: Join a renowned health insurance brand making a difference in customer experience.
- Benefits: Competitive salary of £65,000-£75,000 with hybrid working options.
- Why this job: Be at the forefront of customer insights and make a real impact on customer satisfaction.
- Qualifications: Strong experience in customer insights; line management experience is a plus.
- Other info: Work in a dynamic environment with opportunities for professional growth.
The predicted salary is between 65000 - 75000 £ per year.
A well-known health insurance brand is seeking a Head of Customer Insight to join the team and lead on end-to-end customer experience optimisation!
As the Head of Customer Insight, you’ll lead a team that is responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.
YOUR SKILLS AND EXPERIENCE
- Strong experience in the customer insights space
- Line management experience preferable (but not essential)
THE BENEFITS
£65,000-£75,000 (dependent on experience)
HOW TO APPLY
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
Head of Customer Insight employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Insight
✨Tip Number 1
Familiarise yourself with the latest trends in customer insights and analytics. Understanding current methodologies and tools will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with professionals in the customer insights field. Attend relevant webinars or industry events to connect with others who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised customer journeys in previous roles. Highlighting your hands-on experience with data analysis and customer feedback will set you apart from other candidates.
✨Tip Number 4
Research the company’s current customer experience strategies and be ready to share your thoughts on them. Showing that you’ve done your homework will impress the hiring team and demonstrate your genuine interest in the position.
We think you need these skills to ace Head of Customer Insight
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Head of Customer Insight. Familiarise yourself with customer journey optimisation and the importance of Voice of the Customer (VoC) data.
Tailor Your CV: Highlight your relevant experience in customer insights and any line management roles you've held. Use specific examples that demonstrate your ability to analyse data and improve customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer insights and your strategic vision for enhancing customer journeys. Mention how your skills align with the company's goals and values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harnham
✨Understand the Company and Its Customers
Before the interview, research the health insurance brand thoroughly. Familiarise yourself with their customer base, values, and recent initiatives. This will help you demonstrate your understanding of their customers' needs and how you can contribute to enhancing their experience.
✨Showcase Your Analytical Skills
As a Head of Customer Insight, you'll need to analyse various data sets. Be prepared to discuss specific examples of how you've used qualitative and quantitative methods in previous roles to derive insights that led to actionable improvements in customer journeys.
✨Prepare for Leadership Questions
Even though line management experience is preferable but not essential, it's important to be ready to discuss your leadership style. Think about how you would motivate and guide your team to achieve optimal customer insights and how you handle challenges within a team setting.
✨Demonstrate Your Passion for Customer Experience
Express your enthusiasm for optimising customer journeys and improving customer advocacy. Share any relevant projects or initiatives you've been involved in that highlight your commitment to enhancing customer experience, as this will resonate well with the interviewers.
