Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer insights to enhance the customer journey and experience.
- Company: Join an award-winning insurance company making a difference in customer service.
- Benefits: Earn up to £75,000 with bonuses and enjoy hybrid work flexibility.
- Why this job: Be at the forefront of customer experience innovation and storytelling.
- Qualifications: Strong background in customer experience and research methods required.
- Other info: Opportunity for career growth and development in a dynamic environment.
The predicted salary is between 45000 - 105000 £ per year.
Head of Customer Insight
Manchester – Hybrid, 2 days a week in office
Up to £75,000 plus bonus
An award-winning insurance company is seeking a Customer Insights Manager to join the team
THE ROLE
In this role, you will provide insights into the end-to-end customer journeys. You will be gathering insight from different sources such as surveys and complaints to deliver true and valuable insight into customer experience. Using different methods, such as quantitative and qualitative research techniques, you will analyse the Voice of the Customer and Speech Analytics for all customer groups.
SKILLS & EXPERIENCE
- Strong Customer Experience background
- Experienced in both quantitative and qualitative research
- Strong skills in insights generation and storytelling
- Excellent stakeholder management skills
BENEFITS
- Up to £75,000
- Bonus
- Hybrid working pattern
- Opportunity to grow and develop your career
HOW TO APPLY
Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page.
Harnham | Head of Customer Insight employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harnham | Head of Customer Insight
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience and insights generation. Being able to discuss current methodologies and tools during your interview will show that you're proactive and knowledgeable.
✨Tip Number 2
Prepare specific examples of how you've used both quantitative and qualitative research techniques in past roles. This will help you demonstrate your expertise and storytelling skills effectively.
✨Tip Number 3
Research the company’s customer journey and identify areas where you think improvements could be made. Bringing these insights to the table during your discussions can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the customer experience field, especially those who have worked in similar roles. They can provide valuable insights and may even refer you to opportunities within the company.
We think you need these skills to ace Harnham | Head of Customer Insight
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Customer Insight position. Understand the key responsibilities and required skills, especially focusing on customer experience and research techniques.
Tailor Your CV: Customize your CV to highlight your relevant experience in customer insights, quantitative and qualitative research, and storytelling. Make sure to include specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to generate insights. Use storytelling to illustrate how your previous experiences align with the role and how you can contribute to the company.
Follow Application Instructions: Ensure you send your application through the specified channel by using the 'Apply' link provided. Double-check that your CV and cover letter are attached and formatted correctly before submitting.
How to prepare for a job interview at Harnham
✨Showcase Your Customer Experience Knowledge
Make sure to highlight your strong background in customer experience during the interview. Be prepared to discuss specific examples of how you've improved customer journeys and the impact of your insights on business outcomes.
✨Demonstrate Research Skills
Since the role requires both quantitative and qualitative research skills, come ready to discuss your experience with different research methods. Share examples of how you've used these techniques to gather valuable insights and inform decision-making.
✨Prepare for Storytelling
Insights generation is not just about data; it's about storytelling. Prepare to explain how you've turned complex data into compelling narratives that resonate with stakeholders. This will showcase your ability to communicate effectively.
✨Engage with Stakeholder Management
Excellent stakeholder management skills are crucial for this role. Be ready to discuss how you've successfully collaborated with various teams or departments in the past. Highlight any strategies you've used to build relationships and influence decision-making.
