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For Companies At a Glance
- Tasks: Lead the design and integration of innovative CRM solutions to enhance customer engagement.
- Company: A top player in the entertainment, media, and sport sector undergoing digital transformation.
- Benefits: Competitive salary, flexible working model, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of customer experience in a major industry.
- Qualifications: 5-10 years in Solution Architecture with strong CRM expertise, especially in Microsoft Dynamics.
- Other info: Exciting role with a focus on large-scale digital transformation projects.
The predicted salary is between 68000 - 90000 £ per year.
A leading organisation within the entertainment, media and sport sector is undergoing a major digital transformation to modernise its systems and deliver a more enterprise-wide approach. This role sits within their technology division and focuses on the CRM replacement programme, which aims to improve customer engagement, data insight, and marketing effectiveness across the organisation.
ROLE AND RESPONSIBILITIES
- Define and oversee solution design for CRM and marketing technology platforms
- Lead the CRM replacement and integration of new systems
- Liaise with internal stakeholders and external implementation partners
- Ensure smooth data migration between legacy and new CRM systems
- Translate business needs into scalable technical solutions
SKILLS AND EXPERIENCE
Required:
- 5–10 years’ experience in Solution Architecture
- Strong CRM experience (Microsoft Dynamics CRM)
- Excellent stakeholder and communication skills
- Experience working with external delivery partners
Nice to have:
- Experience with Customer Data Platforms (CDP)
- Exposure to marketing automation tools (e.g. Emarsys or similar)
- Background in large-scale digital transformation projects
Please note - this role cannot offer sponsorship at any given time. For example, a graduate or postgraduate visa would be invalid, as it expires and sponsorship would then be required.
Apply below!
Customer Solutions Architect employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Architect
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to CRM and solution architecture. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the company's needs.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, focus on specific projects where you led CRM implementations or digital transformations. This will help potential employers see the value you bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Solutions Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Solutions Architect. Highlight your experience with CRM systems, especially Microsoft Dynamics, and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in solution architecture can help us with our CRM replacement programme. Keep it engaging and personal!
Showcase Your Stakeholder Skills: Since this role involves liaising with various stakeholders, make sure to mention your communication skills and any experience you have working with external partners. We love seeing examples of how you've successfully managed relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics CRM and any other relevant platforms. Be ready to discuss how you've used these systems in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Stakeholder Skills
This role requires excellent communication with both internal stakeholders and external partners. Prepare examples of how you've successfully managed relationships and facilitated discussions to ensure everyone is on the same page during projects.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to talk about specific instances where you've translated business needs into technical solutions. Highlight your approach to problem-solving, especially in the context of large-scale digital transformations.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's CRM replacement programme and their vision for customer engagement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
