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- Tasks: Lead a team to create and execute dynamic CRM campaigns across multiple channels.
- Company: Exciting company in the sports betting and gaming industry, offering remote work with travel opportunities.
- Benefits: Competitive salary up to ÂŁ45,000 and the chance to influence strategy.
- Why this job: Be at the forefront of innovative CRM strategies and make a real impact.
- Qualifications: Experience in CRM within sports betting or online gaming is essential.
- Other info: Ideal for ambitious individuals ready to take ownership and drive results.
The predicted salary is between 36000 - 54000 ÂŁ per year.
CRM Manager
Up to ÂŁ45,000
London / Remote (with European travel)
You’ll be working closely with the Head of CRM and the CEO, leading a small team of CRM Executives while driving campaigns across email, SMS, push, and in-app. This isn’t just a “set and forget” role – they’re looking for someone proactive, with fresh ideas, who can influence direction and deliver results.
What you’ll be doing:
- Developing customer segmentation strategies to deliver tailored lifecycle campaigns
- Building, testing, and deploying 30+ campaigns per week across multiple channels
- Monitoring daily customer behaviour to trigger personalised offers
- Running A/B tests to improve engagement, conversion, and retention
- Reporting on CRM performance with actionable insights
- Driving campaign execution for both the UK and international markets
What they’re looking for:
- Proven CRM experience in sports betting and/or online gaming (essential)
- Hands-on campaign management experience (HTML deployment is a big plus)
- Strong analytical mindset with the ability to turn insights into action
- Confident communicator with experience influencing senior stakeholders
- Someone ambitious, creative, and ready to take ownership of strategy & execution
Apply:
Send your CV to riversteytler@harnhamrecruitment.com to register your interest. Please note we cannot offer sponsorship for this role.
Customer Relationship Management Manager employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in CRM or related fields. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best campaigns and results. This will help you stand out when you’re chatting with potential employers and demonstrate your hands-on experience.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Prepare for interviews by practising common CRM-related questions. Think about how you can showcase your analytical mindset and campaign management experience. We want to see your creativity and ambition shine through!
We think you need these skills to ace Customer Relationship Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the CRM Manager role. Highlight your proven CRM experience in sports betting or online gaming, and don’t forget to showcase your campaign management skills!
Show Off Your Creativity: We want to see your fresh ideas! In your application, mention any innovative campaigns you've led or contributed to. This is your chance to show how you can influence direction and deliver results.
Be Data-Driven: Since this role requires a strong analytical mindset, include examples of how you've turned insights into action in past roles. Mention any A/B tests you've run and the impact they had on engagement or conversion rates.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge, especially in the context of sports betting and online gaming. Be ready to discuss specific campaigns you've managed and how you've used data to drive results. This will show that you’re not just familiar with the tools, but you understand their impact.
✨Showcase Your Campaign Successes
Prepare to share examples of successful campaigns you've executed. Highlight your role in developing customer segmentation strategies and any A/B tests you've run. Use metrics to back up your claims – numbers speak volumes!
✨Be Proactive and Creative
This role requires fresh ideas, so come prepared with a few innovative campaign concepts. Think about how you can tailor lifecycle campaigns for different customer segments and be ready to discuss how you would implement these ideas.
✨Engage with Stakeholders
Since you'll be influencing senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare questions that demonstrate your interest in the company's direction and how you can contribute to its success. This shows you're not just a doer, but a thinker too!