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For Companies At a Glance
- Tasks: Join our CRM team to create engaging automated campaigns and enhance customer experiences.
- Company: A fast-growing consumer brand known for its collaborative culture and innovative CRM strategies.
- Benefits: Enjoy a competitive salary, hybrid working, and a dynamic work environment.
- Why this job: Perfect blend of creativity and tech in a supportive team focused on personalisation.
- Qualifications: 2+ years in CRM, HTML skills, and a knack for customer segmentation required.
- Other info: Work 3 days a week from our Redditch office and make an impact!
The predicted salary is between 38000 - 42000 £ per year.
Overview
London (Hybrid 2–3 days) • Up to £35,000
This is an exciting opportunity to join a high‑performing MarTech team within a global digital transformation function. You’ll work with well‑known consumer brands, develop hands‑on experience with leading CRM platforms, and rapidly build your capabilities in campaign execution and customer engagement.
The Company
They are a global digital and data consultancy delivering innovative solutions across customer experience, data, and marketing technology. Their teams work across more than 50 markets, providing clients with the expertise to design, implement, and optimise complex CRM ecosystems. With a collaborative culture and a strong focus on technical excellence, they’re committed to empowering their people to grow and innovate.
The Role
In this RM Executive position, you will:
- Contribute to CRM strategy development and multi‑channel execution.
- Support CRM transformation initiatives, ensuring smooth integration of platforms and processes.
- Manage end‑to‑end campaign delivery, including segmentation, build, quality assurance, and analysis.
- Work closely with internal teams to align CRM solutions with wider business goals.
- Use customer and campaign data to identify trends and recommend optimisation opportunities.
- Support training, documentation, and platform onboarding across CRM tools.
- Track campaign and CRM performance metrics, sharing insights for continual improvement.
Your Skills & Experience
You will bring:
- Around 2 years’ experience in CRM, digital marketing, or marketing operations.
- Experience with Bloomreach and/or Braze (having both is advantageous).
- Understanding of multi‑channel CRM delivery (Email, SMS, Push).
- Strong attention to detail and confidence in interrogating campaign briefs.
- Good analytical capability with the ability to interpret customer data.
- Excellent communication and stakeholder management skills.
- A strong academic background (good degree/university preferred).
- Background can be agency, client‑side, or consulting — open.
How to Apply
- Apply by sending your CV to Joe by the link below
#J-18808-Ljbffr
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Executive
✨Tip Number 1
Familiarise yourself with the specific CRM tools mentioned in the job description, such as Marigold, Braze, and SFMC. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Showcase your technical skills by preparing examples of previous campaigns you've built using HTML. Be ready to discuss how you approached segmentation and personalisation in those projects.
✨Tip Number 3
Research the company’s current CRM strategies and campaigns. Understanding their approach to customer engagement will allow you to speak knowledgeably about how you can contribute to their goals.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Relationship Management Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in CRM campaigns, especially any hands-on work with HTML and segmentation. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for CRM and your understanding of customer engagement. Mention specific examples of successful campaigns you've worked on and how they relate to the responsibilities outlined in the job description.
Showcase Technical Skills: Emphasise your technical skills in HTML and any CRM tools you’ve used, such as Marigold or Braze. Provide examples of how you've applied these skills in previous roles to build effective campaigns.
Highlight Collaboration Experience: Since the role involves working closely with other teams, mention any past experiences where you collaborated with different departments. This will demonstrate your ability to work in a fast-paced, team-oriented environment.
How to prepare for a job interview at Harnham
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with CRM tools and your proficiency in HTML. Be prepared to discuss specific campaigns you've built and the technical challenges you overcame.
✨Demonstrate Your Understanding of Segmentation
Be ready to explain how you segment customers using behavioural and transactional data. Provide examples of how this has driven personalised content in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to campaign performance or customer engagement. Think about how you would optimise a campaign based on engagement metrics.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, be sure to share examples of how you've successfully collaborated in the past. Highlight your ability to work in a fast-paced, team-oriented environment.
