Customer Relationship Management Executive

CRM EXECUTIVE

UP TO £35,000

HYBRID – 2–3 DAYS A WEEK IN WEST LONDON

Please note, you must be a UK resident to apply and hold full right to work

JOB DESCRIPTION

An established digital transformation and marketing technology consultancy is looking for a CRM Executive to join a growing MarTech Enablement team. This role is ideal for someone early in their CRM career who wants hands-on exposure to complex, multi-channel campaigns while working alongside experienced consultants and technical specialists.

You’ll contribute to the delivery of CRM strategies for well-known, consumer-facing brands, supporting campaign execution, optimisation, and ongoing CRM transformation initiatives. The role combines operational campaign delivery with data-driven insight and stakeholder collaboration.

WHAT YOU’LL DO

CRM & Campaign Execution

• Support the development and execution of CRM strategies across multiple channels.
• Manage end-to-end campaign delivery, including planning, segmentation, build, QA, and deployment.
• Ensure high standards of campaign setup and quality assurance.

CRM Transformation & Enablement

• Contribute to CRM transformation initiatives, supporting the integration of tools, systems, and processes.
• Assist with change management and training to support successful adoption of CRM platforms.

Data, Insight & Optimisation

• Use data and performance metrics to monitor campaign effectiveness.
• Analyse results to identify trends, optimise future activity, and improve customer engagement.
• Produce clear reporting and actionable insights to support continuous improvement.

Collaboration & Stakeholder Support

• Work closely with internal teams to ensure CRM solutions align with client and business objectives.
• Support senior team members in delivering value-focused CRM outcomes.

SKILLS & EXPERIENCE

• Experience in a CRM, lifecycle marketing, or campaign execution role.
• Hands-on experience with Adobe Campaign, Bloomreach or Braze is essential.
• Experience delivering or supporting multi-channel CRM campaigns.
• Comfortable working with data to assess performance and inform decisions.
• Strong attention to detail, particularly around campaign setup and QA.
• Clear communication skills and confidence working with multiple stakeholders.
• Open on background (agency, in-house, or consulting).
• Strong academic background with a good university degree.
• Organised, proactive, and keen to develop within a fast-paced MarTech environment.