Customer Relationship Management Executive

Senior CRM Executive

£35,000 | 9-Month Maternity Cover | Hybrid (1 Day per Month in Office – London)

The Company

Join a fast-growing membership business that gives back to those who give the most. With over 4 million members and 15,000+ partners, they provide exclusive discounts to emergency services, healthcare professionals, and other key workers. Backed by private equity and now operating globally, this business has become a trusted household name known for meaningful rewards and exceptional member engagement.

The Role

As a Senior CRM Executive, you’ll help bring campaigns to life for millions of members. Reporting into the Lifecycle Lead, you’ll play a hands-on role in building and delivering engaging CRM journeys across email, SMS, push, and in-app channels using Braze.

You’ll:

• Build, schedule, and optimise automated and ad-hoc CRM campaigns
• Write and edit engaging copy that drives clicks and conversions
• Create reusable templates and ensure designs are on-brand
• Support lifecycle journeys across onboarding, renewal, and win-back
• Manage tagging, segmentation, and dynamic content for personalisation
• Monitor campaign performance and contribute to reporting and test plans

About You

• At least 1 year of CRM or email marketing experience
• Confident using a CRM platform such as Braze, Salesforce, or Adobe Campaign
• Comfortable writing short, clear, and engaging copy
• Detail-oriented, organised, and proactive in managing multiple campaigns
• A team player who enjoys working in a collaborative, mission-driven business

The Process

• Stage 1: Introductory chat with the Lifecycle Lead
• Stage 2: Task + final interview

This is a brilliant opportunity to join a values-driven, high-impact business while sharpening your CRM and lifecycle marketing skills in a supportive, fast-moving team.