Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Unlock insights from customer and marketing data to drive growth.
- Company: Hush is a leading UK online fashion retailer with a relaxed, entrepreneurial culture.
- Benefits: Enjoy a collaborative environment and opportunities for mentorship and training.
- Why this job: Join a growing brand and make a real impact on customer experiences.
- Qualifications: Experience in D2C eCommerce, Advanced Google Analytics, and SQL required.
- Other info: Be part of a team that values hard work and a can-do attitude.
The predicted salary is between 36000 - 60000 £ per year.
CUSTOMER INSIGHT ANALYST
UP TO £45,000
LONDON (HYBRID)
Harnham is partnering with a leading NFP organisation looking for a Customer Insight Analyst to help shape and enhance customer experiences. This role is ideal for a data-driven professional with experience in survey management, performance analysis, and customer insights.
THE ROLE:
As a Customer Insight Analyst, you will be responsible for gathering, analysing, and embedding customer insights to drive strategic decision-making. Working closely with senior stakeholders, your key responsibilities will include:
- Monitoring and analysing customer performance metrics, identifying key trends and areas for improvement.
- Acting as the voice of the customer, ensuring insights inform business strategy and decision-making.
- Managing and administering customer surveys, ensuring timely and accurate reporting of customer feedback.
- Overseeing research projects (both quantitative and qualitative), working with external agencies to generate valuable insights.
- Benchmarking performance against industry standards using external data sources
- Developing dashboards and data visualisations to make insights accessible across the business.
- Supporting customer satisfaction initiatives, tracking performance, and identifying opportunities to enhance experiences.
- Collaborating with senior leadership to align customer insights with broader strategic goals.
ABOUT YOU:
- Experience in customer insight, market research, or data analytics, with a focus on customer experience.
- Knowledge of survey design and administration (experience with Qualtrics is a plus).
- Strong data analysis and reporting skills, with proficiency in Excel, Power BI, and CRM systems.
- A problem-solving mindset, always looking for ways to improve processes and insights.
- Excellent communication and presentation skills, with the ability to turn data into actionable insights.
- Highly organised and proactive, able to manage multiple tasks and meet deadlines.
- A customer-focused approach, passionate about improving customer experiences.
HOW TO APPLY:
If you\’re looking to grow your career in customer insights and data analytics, apply now!
Customer Insights Analyst employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Analyst
✨Tip Number 1
Familiarize yourself with Hush's brand values and aesthetic. Understanding their unique approach to fashion will help you align your insights with their business goals and demonstrate your passion for the brand during discussions.
✨Tip Number 2
Brush up on your skills in Advanced Google Analytics and SQL. Being able to showcase your technical expertise in these areas will be crucial, as they are key requirements for the role and will allow you to hit the ground running.
✨Tip Number 3
Prepare examples of how you've previously unlocked insights from data to drive growth. Be ready to discuss specific projects where your recommendations led to measurable improvements, as this will highlight your analytical capabilities.
✨Tip Number 4
Network with current or former employees of Hush if possible. Gaining insights into the company culture and team dynamics can give you an edge in understanding what they value in a candidate and how to position yourself effectively.
We think you need these skills to ace Customer Insights Analyst
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Hush's brand identity, values, and product offerings. This will help you tailor your application to reflect how your skills and experiences align with their mission.
Highlight Relevant Experience: Emphasize your experience in data analysis, particularly in D2C eCommerce. Provide specific examples of how you've used Google Analytics and SQL to derive insights and drive business growth.
Showcase Your Analytical Skills: In your cover letter or CV, detail your analytical skills and methodologies. Discuss any projects where you provided actionable recommendations based on data analysis, especially in a retail context.
Tailor Your Application: Customize your CV and cover letter for the Customer Insights Analyst position. Use keywords from the job description and demonstrate your understanding of the role's requirements and responsibilities.
How to prepare for a job interview at Harnham
✨Show Your Analytical Skills
Be prepared to discuss your experience with data analysis tools, especially Google Analytics and SQL. Highlight specific projects where you derived insights that led to actionable recommendations.
✨Understand the Brand
Research Hush and its unique position in the fashion industry. Familiarize yourself with their product range and customer base to demonstrate your understanding of their business model during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-world scenarios related to customer insights. Think about how you would approach analyzing data to improve the customer journey and drive growth.
✨Emphasize Collaboration
Since the role involves working closely with cross-functional teams, be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight your communication skills and ability to mentor others.
