This is an exciting opportunity to join a high-profile customer analytics transformation programme, supporting global stakeholders and delivering insight-led solutions that influence customer strategy. The assignment combines hands-on dashboard development with customer analytics, testing measurement, and data storytelling.
The Company
They are a well-established analytics and customer insight consultancy delivering large-scale transformation projects for global consumer brands. Their teams help organisations better understand customer behaviour, optimise CRM performance, and develop data-driven strategies. This engagement sits within a fast-paced, collaborative environment focused on improving customer measurement and reporting capabilities.
The Role and Deliverables
- Build and enhance Tableau dashboards using data from Snowflake, translating wireframes into scalable reporting solutions.
- Develop customer-focused reporting across acquisition, retention, customer lifecycle, basket value, engagement, and campaign performance metrics.
- Support the migration and redevelopment of reporting assets, including the recreation of previously decommissioned dashboards.
- Deliver measurement frameworks for customer testing activity, including test and control methodologies and incremental performance reporting.
- Provide analytical insight and recommendations that help stakeholders understand customer behaviour and optimise decision making.
Your Skills & Experience
- Strong experience building dashboards in Tableau and working with Snowflake and SQL.
- Ability to design reporting solutions from wireframes and business requirements.
- Experience analysing customer, CRM, loyalty, or marketing performance data in B2C environments.
- Strong understanding of customer segmentation, churn, retention, purchasing behaviour, and customer lifecycle analytics.
- Knowledge of experimentation, test-and-learn methodologies, test/control design, and campaign measurement.
- Ability to communicate insights effectively through data storytelling and stakeholder engagement.
- Comfortable working across multiple industries and translating complex business challenges into analytical solutions.
- Experience working within an agency, consultancy, or client-facing analytics environment is highly beneficial.
- Proactive approach with strong ownership, critical thinking, and problem-solving capability.
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Customer Data Analyst (Contract) employer: Harnham
As a leading specialist data consultancy, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Analytics Engineering Consultants to thrive. With a focus on professional development, we offer extensive growth opportunities and the chance to work on high-impact projects across diverse industries, all while enjoying the flexibility of remote work in the UK. Join us to be part of a team that values your expertise and encourages you to influence strategy and drive meaningful change for our clients.
