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For Companies At a Glance
- Tasks: Analyse customer data to drive insights and inform strategic decisions.
- Company: Established digital consumer business focused on data-driven strategies.
- Benefits: Competitive contract salary, flexible working options, and professional growth opportunities.
- Other info: Fast-paced environment with opportunities for hands-on project involvement.
- Why this job: Make a real impact by translating data into actionable insights for a leading brand.
- Qualifications: Strong SQL skills, experience with Power BI, and a background in e-commerce.
The predicted salary is between 50000 - 60000 £ per year.
The Company
They are a well-established, digitally led consumer business with a strong online and app-based customer proposition. Data and insights sit at the heart of their decision-making, supporting customer, brand and commercial strategy. The organisation is investing heavily in its data platforms and values insight that can be translated into clear, actionable outcomes.
The Role and Deliverables
- Role within the data and insights team, reporting into the Head of Insights.
- Develop and interpret customer and consumer insights across customer, brand and sentiment domains.
- Combine qualitative research with quantitative analysis to build a rounded view of customer behaviour.
- Deliver market share analysis and performance insight to inform go-to-market decisions.
- Produce clear, actionable recommendations for senior stakeholders.
- Contribute hands-on across projects already defined within the insights roadmap.
Your Skills & Experience
- Strong capability in SQL, with confidence working directly with large datasets.
- Proven experience using Power BI, with exposure to Tableau also beneficial.
- Background in a digitally led, customer-facing business, such as online retail, app-based or e-commerce environments.
- Ability to blend qualitative insight with quantitative analysis to tell a compelling customer story.
- Comfortable operating at manager level, providing strategic thinking while remaining hands-on.
- Experience working in fast-paced environments where confidentiality and sensitivity are required.
Customer Analytics Manager (Contract) employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Analytics Manager (Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer analytics. We recommend using real data examples from your past experiences to showcase your skills in SQL and Power BI.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out to companies directly through our website. Express your interest in roles that match your skills, even if they’re not currently advertised.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Analytics Manager (Contract)
Some tips for your application 🫡
Show Off Your Data Skills: Make sure to highlight your SQL and Power BI skills in your application. We want to see how you can work with large datasets and turn them into actionable insights, so don’t hold back on showcasing your experience!
Tell a Compelling Story: When discussing your past experiences, focus on how you've blended qualitative and quantitative insights to tell a customer story. We love seeing how you can connect the dots and provide clear recommendations based on your findings.
Be Hands-On: We’re looking for someone who’s not just about strategy but also enjoys getting their hands dirty. Share examples of how you’ve contributed directly to projects in fast-paced environments, as this will resonate well with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Harnham
✨Know Your Data Inside Out
Make sure you brush up on your SQL skills and get comfortable with large datasets. Be ready to discuss specific examples of how you've used data to drive insights in previous roles. This will show that you can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to talk about how you've combined qualitative and quantitative research in the past. Think of a compelling customer story you've told through data, and be ready to explain your thought process and the impact it had on decision-making.
✨Familiarise Yourself with Tools
Since Power BI is a key part of the role, make sure you're up to speed with its features. If you have experience with Tableau, mention it! Being able to demonstrate your proficiency with these tools will set you apart from other candidates.
✨Understand the Business Context
Research the company’s digital strategy and how they leverage data for customer insights. Be prepared to discuss how your background in customer-facing businesses aligns with their goals. This shows that you’re not just a data whiz, but also understand the bigger picture.