Up to £70,000 + Benefits
This is an exciting opportunity for a Customer Analytics Manager to take ownership of a well-established customer analytics function within a major consumer-focused organisation. You'll play a key role in shaping how customer insight influences business strategy, partnering with senior stakeholders to drive customer growth, retention, and commercial performance. As a maternity cover position, this role offers significant visibility and the chance to make an immediate impact.
The Company
They are a well-known consumer brand with a significant multi-channel presence and a large, engaged customer base. Customer insight sits at the heart of their decision-making, and they have invested heavily in developing a sophisticated analytics capability across customer, marketing, data, and AI functions.
Their analytics team has successfully embedded customer-led decision-making across the wider business, helping stakeholders better understand customer behaviour and make more informed commercial decisions. You'll join a collaborative, insight-driven environment where analytics plays a central role in business strategy.
The Role
As Customer Analytics Manager, you will lead the customer analytics agenda and deliver strategic insight across the customer lifecycle.
Key responsibilities include:
- Owning customer analytics projects across retention, loyalty, profitability, and customer lifetime value.
- Delivering customer reporting, insight packs, and deep-dive analysis for senior stakeholders.
- Developing customer segmentation and profiling frameworks to identify behavioural trends, opportunities, and risks.
- Applying advanced analytical techniques including clustering, predictive modelling, regression analysis, and campaign measurement.
- Translating complex analysis into clear, commercially actionable recommendations.
- Acting as a trusted analytics partner across multiple business functions.
- Supporting and influencing strategic decisions through customer-focused insight.
- Contributing to the ongoing development of customer analytics methodologies and best practices.
Your Skills & Experience
To be successful in this Customer Analytics Manager role, you will have:
- Strong commercial experience in customer analytics, customer insight, or customer strategy.
- Advanced SQL skills and experience with data visualisation tools.
- Experience delivering customer segmentation, clustering, predictive modelling, and regression analysis projects.
- Strong understanding of customer behaviour, retention, loyalty, and lifetime value metrics.
- The ability to communicate complex analytical findings to non-technical stakeholders.
- Experience influencing senior stakeholders and driving data-led decision-making.
- Exposure to team leadership, mentoring, or line management would be advantageous.
- Experience using analytical tools such as SQL, Python, or similar analytics technologies is beneficial.
What They Offer
- Opportunity to lead high-impact customer analytics projects.
- Exposure to senior stakeholders across multiple business functions.
- Collaborative analytics environment with strong investment in data and insight capabilities.
- The chance to further develop leadership and strategic analytics expertise.
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Customer Analytics Manager - 12 month FTC employer: Harnham
As a leading specialist data consultancy, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Analytics Engineering Consultants to thrive. With a focus on professional development, we offer extensive growth opportunities and the chance to work on high-impact projects across diverse industries, all while enjoying the flexibility of remote work in the UK. Join us to be part of a team that values your expertise and encourages you to influence strategy and drive meaningful change for our clients.
