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- Tasks: Lead the design of a new CRM system for two merged entities.
- Company: Dynamic tech company focused on innovative CRM solutions.
- Benefits: £400 per day, remote work, and a chance to shape CRM strategy.
- Why this job: Make a real impact by unifying CRM systems and enhancing customer data management.
- Qualifications: Experience with CRM platforms, strong technical skills, and proven design expertise.
- Other info: 3-month contract with opportunities for future projects.
3-Month Contract
£400 Per Day Outside IR35
Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
CRM Architect & Solution Designer employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Architect & Solution Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your skills in CRM architecture and solution design. Engage with relevant content and connect with industry leaders to boost your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM systems and integration strategies. Be ready to discuss your past experiences and how they align with the job requirements, especially around unifying CRM systems across different markets.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with CRM platforms like HubSpot and Microsoft 365, and show us how you can contribute to our mission.
We think you need these skills to ace CRM Architect & Solution Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Architect & Solution Designer. Highlight your experience with CRM platforms and any relevant projects you've worked on that showcase your skills in designing and implementing CRM solutions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully unified CRM systems or tackled complex integration challenges in the past. This is your chance to shine!
Showcase Your Technical Skills: Since this role requires deep technical expertise, make sure to include any relevant certifications or tools you’re proficient in, like SQL, APIs, or automation tools. We want to see how you can bring your technical know-how to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like HubSpot and Microsoft 365. Brush up on your knowledge of data flows, integrations, and API management, as these will likely come up during the interview.
✨Prepare Your Design Blueprint
Be ready to discuss how you would approach creating a unified design blueprint for the new CRM system. Think about how you would assess existing requirements and consolidate them into a single list. Having a clear strategy will impress your interviewers.
✨Showcase Your Integration Skills
Highlight your experience with integrating CRM systems across different markets. Be prepared to share specific examples of how you’ve tackled integration challenges in the past, especially regarding compliance and automation.
✨Communicate Clearly and Confidently
Since this role involves translating business objectives into technical designs, practice explaining complex concepts in simple terms. Use visuals if possible, as tools like PowerPoint or Visio can help convey your ideas effectively during the interview.
