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- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech company focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and opportunity to shape impactful projects.
- Why this job: Make a real difference by unifying CRM systems and enhancing customer experiences.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture.
- Other info: 3-month contract with potential for future opportunities.
3-Month Contract
£400 Per Day Outside IR35
Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
CRM Architect & Solution Designer employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Architect & Solution Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM projects. This will help potential employers see your expertise in action and how you can add value to their team.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and solutions. Be ready to discuss how you've tackled challenges in the past and how you can apply that experience to their needs.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills, and applying directly can give you a better chance of standing out to hiring managers.
We think you need these skills to ace CRM Architect & Solution Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Architect & Solution Designer. Highlight your experience with CRM platforms and any relevant projects you've worked on that showcase your skills in designing and implementing CRM solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, especially around unifying CRM systems and your technical expertise.
Showcase Your Technical Skills: Don’t shy away from listing your technical skills! Make sure to include your experience with SQL/NoSQL databases, APIs, and any tools like PowerPoint or Visio that are mentioned in the job description. This will help us see how you can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like HubSpot and Microsoft 365. Brush up on your knowledge of SQL/NoSQL databases and API integrations, as these will likely come up during technical discussions.
✨Prepare Your Design Blueprint
Since the role involves creating a unified design blueprint, be ready to discuss your previous experiences in designing CRM solutions. Bring examples of your work that showcase your ability to translate business objectives into scalable designs, and be prepared to explain your thought process.
✨Showcase Your Integration Skills
Highlight your experience with integrating various systems, especially CRM, marketing automation, and ERP systems. Be ready to discuss specific challenges you faced and how you overcame them, particularly in multi-market environments.
✨Communicate Clearly and Confidently
As this role requires producing enterprise-grade documentation, practice articulating your ideas clearly. Use tools like PowerPoint and Visio to illustrate your points if needed. Remember, clarity is key when discussing both technical and functional requirements!
