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For Companies At a Glance
- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech firm focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and a chance to shape CRM strategies.
- Why this job: Make a real impact by unifying CRM systems and enhancing customer data management.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture.
- Other info: Exciting contract role with opportunities for professional growth.
CRM Architect & Solution Designer
- 3-Month Contract
- £400 Per Day Outside IR35
- Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
CRM Architect & Solution Designer employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Architect & Solution Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can display your previous CRM projects and designs. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and solutions. Be ready to discuss how you've tackled challenges in past roles, especially around integration and data management.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace CRM Architect & Solution Designer
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned, like HubSpot and Microsoft 365. Brush up on your knowledge of SQL/NoSQL databases and API integrations, as these will likely come up during the interview.
✨Showcase Your Design Skills
Prepare to discuss your previous experiences designing large-scale CRM solutions. Bring examples of your work, especially any unified design blueprints or documentation you've created, to demonstrate your ability to translate business objectives into technical designs.
✨Understand the Business Context
Familiarise yourself with the specific challenges of merging CRM systems across different entities. Be ready to talk about how you would assess existing requirements and develop a comprehensive solution that meets diverse needs.
✨Prepare for Integration Discussions
Since integration is key for this role, think about how you would define enterprise integration points and dependencies. Be prepared to outline your approach to building a detailed CRM launch plan and managing change effectively.
