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For Companies At a Glance
- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech firm focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and a chance to shape CRM strategy.
- Why this job: Make a real impact by designing scalable CRM solutions that drive business success.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture required.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
CRM Architect & Solution Designer employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Architect & Solution Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your previous CRM projects. This will give potential employers a taste of what you can bring to the table, especially when it comes to designing and implementing solutions.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s CRM needs. Research their current systems and think about how you can help them unify and enhance their processes. Tailoring your approach will show you mean business!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented folks like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace CRM Architect & Solution Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Architect & Solution Designer role. Highlight your experience with CRM systems, data management, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your ability to design and implement CRM solutions. We love a good story!
Showcase Your Technical Skills: Since this role requires deep technical expertise, make sure to showcase your skills in SQL, APIs, and integration tools. We want to know how you can contribute to our CRM system's success, so don't hold back on the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned, like HubSpot and Microsoft 365. Brush up on your knowledge of SQL/NoSQL databases and API integrations, as these will likely come up during the interview.
✨Showcase Your Design Skills
Prepare to discuss your previous experiences designing large-scale CRM solutions. Bring examples of your work, especially any unified design blueprints or documentation you've created, to demonstrate your ability to translate business objectives into technical designs.
✨Understand the Business Context
Familiarise yourself with the specific challenges of merging CRM systems across different entities. Be ready to talk about how you would assess existing requirements and develop a comprehensive solution that meets diverse needs.
✨Prepare for Integration Discussions
Since integration is key for this role, think about how you would define enterprise integration points and dependencies. Be prepared to discuss your approach to building a CRM launch plan and how you would handle change management with training teams.
