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- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech company focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and opportunity to shape CRM strategy.
- Why this job: Make a significant impact by unifying CRM systems and enhancing customer data management.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture.
- Other info: 3-month contract with potential for future opportunities.
3-Month Contract
£400 Per Day Outside IR35
Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
CRM Architect & Solution Designer employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Architect & Solution Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can display your past projects, especially those related to CRM solutions. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios. Think about how you've tackled challenges in previous roles and be ready to discuss your approach to designing unified systems and integrations.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with CRM platforms and integration strategies.
We think you need these skills to ace CRM Architect & Solution Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Architect & Solution Designer role. Highlight your experience with CRM platforms, data integration, and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to design and implement CRM solutions. Let us know what excites you about working with StudySmarter!
Showcase Your Technical Skills: Since this role requires deep technical expertise, make sure to highlight your knowledge of APIs, SQL/NoSQL databases, and workflow automation in your application. We love seeing candidates who can clearly articulate their technical capabilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like HubSpot and Microsoft 365. Brush up on your knowledge of data flows, integrations, and API management, as these will likely come up during the interview.
✨Prepare Your Unified Design Blueprint
Think about how you would approach designing a unified CRM solution. Be ready to discuss your methodology for assessing existing requirements and how you would consolidate them into a single blueprint. Having a clear plan will show your strategic thinking.
✨Showcase Your Technical Expertise
Be prepared to dive deep into your technical skills, especially around SQL/NoSQL databases and microservices architecture. Have examples ready that demonstrate your experience in building and launching large-scale CRM solutions.
✨Understand Compliance and Integration Challenges
Familiarise yourself with global localisation and compliance issues related to CRM systems. Being able to discuss these challenges and how you would address them in your design will set you apart as a candidate who understands the bigger picture.
