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- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech company focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and opportunity to shape impactful projects.
- Why this job: Make a real difference by designing scalable CRM solutions that drive business success.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture required.
- Other info: Exciting contract role with potential for future opportunities.
3-Month Contract
£400 Per Day Outside IR35
Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
CRM Architect & Solution Designer employer: Harnham
Contact Detail:
Harnham Recruiting Team
We think you need these skills to ace CRM Architect & Solution Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Architect & Solution Designer. Highlight your experience with CRM platforms and any relevant projects you've worked on that showcase your skills in designing and implementing CRM solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, especially around unifying CRM systems and managing data integration.
Showcase Your Technical Skills: Since this role requires deep technical expertise, don’t shy away from listing your skills with SQL/NoSQL databases, APIs, and microservices. Be clear about your experience with tools like PowerPoint and Excel, as they’re crucial for documentation and presentations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
