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- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech firm focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and a chance to shape CRM strategy.
- Why this job: Make a real impact by unifying CRM systems and enhancing customer data management.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
3-Month Contract
£400 Per Day Outside IR35
Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
CRM Architect & Solution Designer employer: Harnham
Contact Detail:
Harnham Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Architect & Solution Designer role. Highlight your experience with CRM systems, data management, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your ability to design and implement CRM solutions. We love a good story!
Showcase Your Technical Skills: Since this role requires deep technical expertise, make sure to showcase your skills in SQL/NoSQL databases, API integrations, and workflow automation. We want to know how you can bring your technical know-how to our team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like HubSpot and Microsoft 365. Brush up on your knowledge of data flows, integrations, and API management, as these will likely come up during the interview.
✨Prepare Your Design Blueprint
Be ready to discuss how you would approach creating a unified design blueprint for the new CRM system. Think about how you would assess existing requirements and consolidate them into a single list. Having a clear strategy will show your potential employer that you can think critically and strategically.
✨Showcase Your Integration Skills
Since integration is key for this role, prepare examples of past projects where you successfully integrated CRM systems with other platforms. Be specific about the challenges you faced and how you overcame them, as this will demonstrate your hands-on experience.
✨Communicate Clearly and Confidently
During the interview, focus on articulating both technical and functional requirements clearly. Use visuals if possible, like sketches or diagrams, to illustrate your points. This will not only help convey your ideas but also showcase your ability to produce enterprise-grade documentation.
