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For Companies 3-Month Contract
£400 Per Day Outside IR35
Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Architect & Solution Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can display your past projects, especially those related to CRM solutions. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios. Think about how you've tackled challenges in previous roles and be ready to discuss your approach to designing unified solutions and managing integrations.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace CRM Architect & Solution Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Architect & Solution Designer role. Highlight your experience with CRM systems, data management, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your ability to design and implement CRM solutions. We love a good story!
Showcase Your Technical Skills: Since this role requires deep technical expertise, make sure to showcase your skills in SQL, APIs, and integration tools. We want to know how you can contribute to our CRM system's success, so don't hold back on the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like HubSpot and Microsoft 365. Brush up on your knowledge of data flows, integrations, and APIs, as these will likely come up during the interview.
✨Showcase Your Design Skills
Prepare to discuss your previous experience in designing and launching large-scale CRM solutions. Bring examples of your work that demonstrate your ability to create unified designs and detailed technical documentation.
✨Understand the Business Side
Be ready to explain how you translate business objectives into technical designs. Think of specific instances where you’ve aligned CRM requirements with business goals, as this will show your strategic thinking.
✨Prepare for Integration Questions
Since integration is key for this role, anticipate questions about your experience with enterprise integration points and dependencies. Have a few examples ready that highlight your problem-solving skills in complex integration scenarios.
