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- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech firm focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and a chance to shape CRM strategy.
- Why this job: Make a real impact by designing scalable CRM solutions that drive business success.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture required.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 32000 - 48000 £ per year.
CRM Architect & Solution Designer
- 3-Month Contract
- £400 Per Day Outside IR35
- Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
CRM Architect & Solution Designer employer: Harnham
Contact Detail:
Harnham Recruiting Team
We think you need these skills to ace CRM Architect & Solution Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Architect & Solution Designer. Highlight your experience with CRM platforms and any relevant projects you've worked on that showcase your skills in designing and implementing CRM solutions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully unified CRM systems or tackled complex integration challenges in the past. This is your chance to shine!
Showcase Your Technical Skills: Since this role requires deep technical expertise, don’t shy away from detailing your knowledge of SQL/NoSQL databases, APIs, and microservices. We want to see how you can translate business objectives into scalable designs, so be clear and concise.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned, like HubSpot and Microsoft 365. Brush up on your knowledge of SQL/NoSQL databases and API integrations, as these will likely come up during the interview.
✨Prepare Your Design Blueprint
Be ready to discuss how you would approach creating a unified design blueprint for the new CRM system. Think about how you would assess existing requirements and consolidate them into a single list, as this is a key responsibility of the role.
✨Showcase Your Integration Skills
Highlight your experience with integrating CRM systems across different markets. Be prepared to share specific examples of how you've handled enterprise integration points and dependencies in past projects.
✨Communicate Clearly and Confidently
Since this role involves translating business objectives into technical designs, practice explaining complex concepts in simple terms. Use clear, concise language to demonstrate your ability to produce enterprise-grade documentation and blueprints.
