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For Companies At a Glance
- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech firm focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and a chance to shape CRM strategy.
- Why this job: Make a real impact by designing scalable CRM solutions that drive business success.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture required.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
3-Month Contract
£400 Per Day Outside IR35
Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Architect & Solution Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM projects. This will help potential employers see your hands-on experience and how you can lead solution designs effectively.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios. Be ready to discuss how you've tackled challenges in past roles, especially around integration and compliance. We want to hear your success stories!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Architect & Solution Designer
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned, like HubSpot and Microsoft 365. Brush up on your knowledge of SQL/NoSQL databases and API integrations, as these will likely come up during the interview.
✨Showcase Your Design Skills
Prepare to discuss your previous experiences designing large-scale CRM solutions. Bring examples of your work, especially any unified design blueprints or documentation you've created, to demonstrate your ability to translate business objectives into technical designs.
✨Understand the Business Side
Be ready to explain how you’ve aligned technical requirements with business goals in past projects. This role requires a balance of technical expertise and business acumen, so highlight your experience in unifying CRM systems across different markets.
✨Prepare for Integration Challenges
Think about potential integration points and dependencies you might encounter in this role. Be prepared to discuss how you would approach building a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
