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- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech company focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and a chance to shape CRM strategies.
- Why this job: Make a real impact by designing scalable CRM solutions that drive business success.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture required.
- Other info: Exciting opportunity to work in a fast-paced environment with significant career growth.
3-Month Contract
£400 Per Day Outside IR35
Remote Working (Must be UK Based)
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Architect & Solution Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your previous CRM projects and designs. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and solutions. Be ready to discuss how you've tackled challenges in past roles, especially around integration and data management.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace CRM Architect & Solution Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Architect & Solution Designer. Highlight your experience with CRM platforms and any relevant projects you've worked on that showcase your skills in designing and implementing CRM solutions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully unified CRM systems or tackled complex integration challenges in the past. This is your chance to shine!
Showcase Your Technical Skills: Since this role requires deep technical expertise, don’t shy away from listing your skills with SQL/NoSQL databases, APIs, and microservices. We want to see how you can translate business objectives into scalable designs, so be clear and concise.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned, like HubSpot and Microsoft 365. Brush up on your knowledge of data flows, integrations, and API management, as these will be crucial in demonstrating your technical expertise during the interview.
✨Showcase Your Design Skills
Prepare to discuss your previous experiences designing large-scale CRM solutions. Bring examples of your work, especially any unified design blueprints you've created. This will help illustrate your ability to translate business objectives into scalable designs.
✨Understand the Business Context
Familiarise yourself with the specific challenges of merging CRM systems across different entities. Be ready to talk about how you would assess existing requirements and develop a comprehensive solution that meets diverse needs while ensuring compliance and integration readiness.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to CRM implementation and integration. Think through potential scenarios and how you would approach them, focusing on your analytical skills and strategic thinking.
