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For Companies At a Glance
- Tasks: Lead the design of a new CRM system for merged entities with diverse needs.
- Company: Dynamic tech company focused on innovative CRM solutions.
- Benefits: Competitive daily rate, remote work, and a chance to shape CRM strategy.
- Why this job: Make a real impact by designing scalable CRM solutions that drive business success.
- Qualifications: Experience in CRM platforms, data integration, and solution architecture required.
- Other info: Exciting opportunity to work in a fast-paced environment with significant career growth.
We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.
Key Responsibilities
- Stage 1: Analysis & Mapping (Weeks 1–4)
- Assess existing CRM requirements across both organisations and their respective markets.
- Develop detailed technical and functional requirement documentation.
- Align and consolidate requirements into a single unified list for the new CRM system.
- Stage 2: Unified Design Blueprint (Weeks 5–8)
- Design a unified CRM solution covering:
- Functional: Features, workflows, and usage processes.
- Technical: Data flows, integrations, APIs, and consent management.
- Produce a comprehensive solution architecture blueprint ready for stakeholder review.
- Stage 3: Integration & Implementation Planning (Weeks 9–12)
- Define enterprise integration points and dependencies.
- Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
- Develop a CRM Change Management Plan in coordination with people and training teams.
Skills & Experience
- CRM Platforms: HubSpot, Microsoft 365
- Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
- Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
- Proven experience designing, building, and launching large-scale CRM solutions.
- Strong understanding of workflow automation, data modelling, and integrations.
- Experience unifying CRM systems across multi-market organisations.
- Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
- Skilled at defining both technical and functional requirements with a high degree of clarity.
- Experience translating business strategy into scalable technical design.
- Strong knowledge of APIs, ETL pipelines, and microservices architecture.
- Experience integrating CRM, marketing automation, and ERP systems.
- Awareness of global localisation and compliance challenges.
CRM Architect & Solution Designer employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Architect & Solution Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your previous CRM projects and designs. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and solutions. Be ready to discuss how you've tackled challenges in past roles, especially around integration and data management.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace CRM Architect & Solution Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Architect & Solution Designer role. Highlight your experience with CRM platforms, data integration, and any relevant projects that showcase your ability to design scalable solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your skills align with the job description. Be specific about your experience in unifying CRM systems and how you can contribute to our mission at StudySmarter.
Showcase Your Technical Skills: Don’t forget to emphasise your technical expertise in your application. Mention your familiarity with SQL/NoSQL databases, APIs, and any tools like PowerPoint or Visio that you’ve used to create solution architecture.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harnham
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like HubSpot and Microsoft 365. Brush up on your knowledge of data flows, integrations, and API management, as these will likely come up during the interview.
✨Prepare Your Success Stories
Think of specific examples from your past experience where you successfully designed and implemented CRM solutions. Be ready to discuss how you approached challenges, unified systems, and delivered results, as this will showcase your hands-on expertise.
✨Understand the Business Objectives
Familiarise yourself with the business goals of the two merged entities. Being able to articulate how your technical designs can align with their objectives will demonstrate your ability to translate business needs into effective solutions.
✨Practice Your Communication Skills
Since this role involves stakeholder reviews and collaboration, practice explaining complex technical concepts in simple terms. This will help you convey your ideas clearly and show that you can bridge the gap between technical and non-technical teams.
