At a Glance
- Tasks: Lead projects turning customer complaints into actionable insights for real change.
- Company: Join a data-driven financial services organisation with a collaborative culture.
- Benefits: Competitive salary, bonus, comprehensive benefits, and career progression.
- Other info: Dynamic role with opportunities for ongoing learning and development.
- Why this job: Make a real impact by transforming customer feedback into strategic improvements.
- Qualifications: Experience in customer insight and strong analytical skills required.
The predicted salary is between 45000 - 45000 £ per year.
Nottingham hybrid working.
Competitive salary up to 45,000 plus bonus and benefits.
This is an opportunity to join a high-impact insight function where customer complaints are treated as a strategic asset. You will translate complex customer feedback and operational data into meaningful improvements, influencing decision making across a large, regulated organisation.
The Company
They are a well-established, data-led financial services organisation undergoing continued transformation. Insight and analytics play a central role in shaping customer outcomes and driving operational efficiency. The business has a collaborative culture, with strong investment in people, technology, and continuous improvement. Teams work cross-functionally to deliver measurable change across customer operations and strategy.
The Role
- Lead and deliver complaints insight projects, turning data into actionable recommendations for stakeholders
- Identify emerging customer dissatisfaction trends and support real-time performance improvements
- Analyse complaint drivers using both qualitative and quantitative techniques, including external and regulatory data sources
- Produce clear, compelling reports and presentations for a range of internal audiences
- Support the development and optimisation of complaints strategy, including risk and process controls
- Partner with operations and wider business teams to drive customer outcome improvements and cost efficiencies
- Create data-driven narratives that explain root causes and highlight opportunities for change
- Contribute to regulatory reporting and ensure insight aligns with compliance requirements
Your Skills Experience
- Strong experience in customer insight, complaints analytics, or operational analytics within a regulated environment
- Ability to combine qualitative and quantitative data to generate meaningful business insight
- Strong storytelling and data visualisation skills, with experience presenting to non-technical stakeholders
- Experience identifying trends, root causes, and improvement opportunities from complex datasets
- Collaborative approach with the ability to influence across multiple teams
- Commercial mindset with a focus on driving measurable outcomes
- Familiarity with tools such as spreadsheets and presentation platforms to communicate insight effectively
What They Offer
- Strong career progression within a growing insight and analytics function
- Comprehensive benefits package including pension, healthcare, and flexible benefits
- Ongoing learning and development through structured training programmes
How to Apply
If you are interested in this Complaints Insight Specialist opportunity, please apply with your CV to discuss further.
Complaints Insight Specialist (198610) employer: Harnham
Join a forward-thinking financial services organisation in Nottingham, where your role as a Complaints Insight Specialist will not only influence strategic decisions but also contribute to a culture of collaboration and continuous improvement. With a competitive salary, comprehensive benefits, and strong career progression opportunities, this company is dedicated to investing in its people and leveraging data to enhance customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Insight Specialist (198610)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. Be ready to share how you've turned data into actionable insights in past roles. We want to hear about your successes and how you can bring that magic to our team!
✨Tip Number 3
Showcase your analytical prowess! Bring examples of your work to interviews, like reports or presentations that highlight your ability to identify trends and drive improvements. This will help us see your potential impact right away.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team.
We think you need these skills to ace Complaints Insight Specialist (198610)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Complaints Insight Specialist. Highlight your experience in customer insight and analytics, and don’t forget to showcase your storytelling skills. We want to see how you can turn data into actionable insights!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming customer complaints into strategic assets. Share specific examples of how you've influenced decision-making in previous roles, and let us know why you’re excited about joining our team.
Showcase Your Data Skills:Since this role involves analysing complex datasets, make sure to highlight your experience with both qualitative and quantitative techniques. We love seeing how you’ve used data visualisation tools to present insights to non-technical stakeholders, so include any relevant examples!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter directly. Plus, it helps us keep track of all applications in one place!
How to prepare for a job interview at Harnham
✨Know Your Data
Make sure you’re familiar with the types of data and analytics tools mentioned in the job description. Brush up on your experience with both qualitative and quantitative data, as you'll need to demonstrate how you can turn complex datasets into actionable insights.
✨Storytelling is Key
Prepare to showcase your storytelling skills. Think about how you can present your findings in a clear and compelling way, especially for non-technical stakeholders. Practise explaining a past project where you turned data into a narrative that influenced decision-making.
✨Spot the Trends
Be ready to discuss how you've identified trends and root causes in previous roles. Have specific examples in mind that highlight your ability to analyse customer dissatisfaction and suggest improvements based on your findings.
✨Collaborate and Influence
Since this role involves working cross-functionally, think about times when you’ve successfully collaborated with different teams. Prepare to share how you influenced others to drive customer outcome improvements and cost efficiencies.
