Complaints Advisor (REMOTE)

Complaints Advisor (REMOTE)

Full-Time 55000 - 60000 £ / year (est.) No working from home possible
Harnham

At a Glance

  • Tasks: Support data protection compliance and provide practical advice on privacy matters.
  • Company: Fast-paced retail organisation focused on innovation and customer experience.
  • Benefits: Competitive salary, hybrid working model, and strong investment in career development.
  • Other info: Great opportunities for learning, wellbeing initiatives, and employee recognition.
  • Why this job: Join a transformative team and influence real business decisions in data protection.
  • Qualifications: Experience in data protection and strong knowledge of UK GDPR.

The predicted salary is between 55000 - 60000 £ per year.

This is a great opportunity for a Data Protection professional to join a fast paced, commercially driven organisation that is embedding privacy and data protection at the heart of how it operates. You will work closely with senior stakeholders, influencing real business decisions and helping to build a robust, practical data protection framework.

They are a large, multi brand retail organisation operating across digital and physical channels. The business is going through a period of transformation, with a strong focus on innovation, customer experience and responsible data use. As a Data Protection Advisor, you will support the wider data protection function and act as a trusted point of contact across the business.

  • Supporting the Data Protection Manager in delivering and maintaining the group data protection compliance framework
  • Providing clear, practical advice to internal teams on data protection and privacy matters
  • Assisting with data subject rights requests, including access, erasure, objection and restriction
  • Supporting the investigation and documentation of personal data breaches in collaboration with stakeholders
  • Maintaining data protection records, including RoPAs, DPIAs, LIAs and related governance documentation
  • Reviewing and advising on data protection clauses in contracts and supplier arrangements
  • Supporting privacy impact assessments for new projects, products and systems
  • Contributing to training, awareness and continuous improvement initiatives across the business

To be successful in this role, you will bring a strong understanding of data protection within a commercial environment:

  • Experience in a data protection, privacy, compliance or governance role, either in house or consultancy
  • Strong knowledge of UK GDPR, the Data Protection Act 2018 and PECR
  • Ability to translate complex regulatory requirements into business friendly guidance
  • Data protection or privacy related training or certification
  • Familiarity with information security or data governance frameworks
  • Awareness of privacy considerations in emerging technologies such as AI

Competitive salary and benefits package, hybrid working model, strong investment in learning, development and career progression, wellbeing initiatives and employee recognition programmes.

If you are looking for a hands on Data Protection role with real commercial exposure and room to grow, apply now to find out more.

Complaints Advisor (REMOTE) employer: Harnham

Join a dynamic and innovative large multi-brand retail organisation that prioritises data protection and privacy at its core. As a Complaints Advisor, you will benefit from a competitive salary, a hybrid working model, and a strong commitment to employee development and wellbeing initiatives, making it an excellent place for those seeking meaningful and rewarding employment in a fast-paced environment.

Harnham

Contact Details:

Harnham Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Complaints Advisor (REMOTE)

Tip Number 1

Network like a pro! Reach out to people in the data protection field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be when it comes to landing that dream job.

Tip Number 2

Prepare for interviews by researching the company’s approach to data protection. We want you to show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute to their goals.

Tip Number 3

Practice your responses to common interview questions, especially those related to UK GDPR and data protection scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.

Tip Number 4

Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. We believe this shows your enthusiasm and professionalism, which can set you apart from other candidates.

We think you need these skills to ace Complaints Advisor (REMOTE)

Data Protection Compliance
UK GDPR Knowledge
Data Protection Act 2018 Understanding
PECR Knowledge
Privacy Impact Assessments
Data Subject Rights Management
Contract Review for Data Protection Clauses

Some tips for your application 🫡

Tailor Your CV:Make sure your CV is tailored to the Data Protection Advisor role. Highlight your experience with UK GDPR and any relevant certifications. We want to see how your skills align with our needs!

Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about data protection and how you can contribute to our team. Keep it concise but impactful, and don’t forget to mention your understanding of commercial environments.

Showcase Relevant Experience:When detailing your work history, focus on roles where you've dealt with data protection, compliance, or governance. We love seeing real examples of how you've influenced business decisions or improved processes!

Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!

How to prepare for a job interview at Harnham

Know Your Data Protection Stuff

Make sure you brush up on your knowledge of UK GDPR, the Data Protection Act 2018, and PECR. Be ready to discuss how these regulations apply in a commercial setting, as this will show that you understand the core of the role.

Prepare Real-World Examples

Think of specific situations where you've successfully navigated data protection challenges or provided practical advice. This could be about handling data subject rights requests or managing personal data breaches. Real examples will make your answers more relatable and impactful.

Understand the Business Context

Research the company’s approach to data protection and privacy. Knowing how they embed these principles into their operations will help you tailor your responses and demonstrate that you're genuinely interested in contributing to their goals.

Show Your Collaborative Spirit

As a Complaints Advisor, you'll need to work closely with various teams. Be prepared to discuss how you've effectively collaborated with stakeholders in the past, especially when it comes to implementing data protection measures or training initiatives.