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For Companies At a Glance
- Tasks: Lead collections strategy and enhance customer outcomes in a dynamic environment.
- Company: A growing unsecured consumer lender with a focus on innovation and collaboration.
- Benefits: Competitive salary, car allowance, discretionary bonus, and high pension contributions.
- Why this job: Drive impactful change in collections while working remotely and shaping the future of finance.
- Qualifications: 10+ years in collections, strong SQL skills, and excellent communication abilities.
- Other info: Opportunity for career progression to a head of role in a supportive team.
The predicted salary is between 72000 - 84000 £ per year.
COLLECTIONS ANALYTICS LEAD
£100,000 + PENSION + BONUS
REMOTE
A growing unsecured consumer lender has a new growth role in the collections department that will hopefully be leading to progressing to a head of role for the successful candidate.
THE COMPANY
This unsecured personal lender who operate through aggregator sites need a collections lead to drive strategy forward on the collections operations and risk strategy front. They provide flexible remote working arrangements, a car allowance and strong bonus & pension.
THE ROLE
You can expect to be involved in the following day to day:
- Champion customer outcomes by evolving approach to vulnerable customers and forbearance
- Lead and inspire both internal teams and external partners, holding accountability for productivity, quality, service delivery, and cost efficiency
- Design and execute a forward-thinking strategy for collections and recoveries that aligns with broader business goals and supports scalable growth
- Collaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approach
- Drive data-led initiatives to enhance performance across the collections and recoveries lifecycle
- Harness technology and innovation to improve customer experience, accessibility, and financial inclusion
- Ensure regulatory compliance across all collections activities, proactively managing risk and resolving any compliance concerns
- Streamline operations by optimising workflows and leveraging automation to reduce manual processes and boost efficiency
- Deliver clear, actionable reporting on key metrics, identifying trends and implementing targeted improvements
- Set and monitor strategic goals in partnership with senior leadership to reduce delinquency, minimise losses, and maximise recovery rates
SKILLS AND EXPERIENCE
- 10+ years of collections experience within consumer lending
- Experience with SQL
- Good communication skills
- Strong stakeholder abilities
SALARY AND BENEFITS
- Car allowance
- Discretionary Bonus
- High pension contribution
- Private Medical
HOW TO APPLY
Please register your interest by sending your CV to Shane McWilliams via the Apply link on this page.
Locations
Collections Analytics Lead employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analytics Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Analytics Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its collections strategy. Be ready to discuss how your experience aligns with their goals, especially around customer outcomes and data-led initiatives. Show them you’re not just another candidate!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our team and helps us keep track of your application more efficiently.
We think you need these skills to ace Collections Analytics Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Analytics Lead role. Highlight your relevant experience in collections and consumer lending, and don’t forget to showcase your SQL skills. We want to see how you can drive strategy and improve customer outcomes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience leading teams and driving data-led initiatives. We love a good story, so make it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics to demonstrate how you've improved productivity or reduced losses in previous roles. We’re all about results here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Harnham
✨Know Your Numbers
As a Collections Analytics Lead, you'll need to demonstrate your understanding of data. Brush up on your SQL skills and be ready to discuss how you've used data to drive decisions in previous roles. Prepare specific examples where your analytical insights led to improved collections performance.
✨Showcase Your Leadership Skills
This role involves leading teams and collaborating with various departments. Think about times when you've inspired a team or driven a project forward. Be prepared to share these stories, highlighting your ability to motivate others and achieve results.
✨Understand the Regulatory Landscape
Regulatory compliance is crucial in collections. Familiarise yourself with the relevant regulations and be ready to discuss how you've ensured compliance in past roles. This shows that you can proactively manage risk and maintain high standards in collections activities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding vulnerable customers and forbearance. Think through potential scenarios and how you would handle them, demonstrating empathy and strategic thinking. This will show your commitment to championing customer outcomes.