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- Tasks: Lead collections strategy and enhance customer outcomes in a dynamic environment.
- Company: A growing unsecured consumer lender with a focus on innovation and flexibility.
- Benefits: Competitive salary, car allowance, discretionary bonus, and high pension contributions.
- Why this job: Drive impactful change in collections while collaborating with diverse teams.
- Qualifications: 10+ years in collections, SQL experience, and strong communication skills.
- Other info: Flexible remote work and opportunities for career progression.
The predicted salary is between 72000 - 84000 £ per year.
Overview This unsecured personal lender, operating through aggregator sites, seeks a collections lead to drive strategy forward on collections operations and risk strategy with potential progression to a head of role. The company offers flexible remote working arrangements, a car allowance, and a strong bonus & pension.Base pay range Direct message the job poster from HarnhamResponsibilities Champion customer outcomes by evolving approach to vulnerable customers and forbearanceLead and inspire internal teams and external partners, holding accountability for productivity, quality, service delivery, and cost efficiencyDesign and execute a forward-thinking strategy for collections and recoveries that aligns with broader business goals and supports scalable growthCollaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approachDrive data-led initiatives to enhance performance across the collections and recoveries lifecycleHarness technology and innovation to improve customer experience, accessibility, and financial inclusionEnsure regulatory compliance across all collections activities, proactively managing risk and resolving any compliance concernsStreamline operations by optimising workflows and leveraging automation to reduce manual processes and boost efficiencyDeliver clear, actionable reporting on key metrics, identifying trends and implementing targeted improvementsSet and monitor strategic goals in partnership with senior leadership to reduce delinquency, minimise losses, and maximise recovery ratesQualifications 10+ years of collections experience within consumer lendingExperience with SQLStrong stakeholder abilitiesSalary and benefits Discretionary BonusHigh pension contributionPrivate MedicalHow to apply Please register your interest by sending your CV to Shane McWilliams via the Apply link on this page.Seniority level Mid-Senior levelEmployment type Full-timeJob function Analyst and FinanceIndustries Banking and Financial ServicesWe\’re removing unnecessary boilerplate and ensuring a clear, focused job description.
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Collections Analytics Lead employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analytics Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Analytics Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its collections strategy. Be ready to discuss how your experience aligns with their goals, especially around customer outcomes and data-led initiatives. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with the right people. Plus, it’s a great way to show your commitment to joining our team at StudySmarter.
We think you need these skills to ace Collections Analytics Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Analytics Lead role. Highlight your relevant experience in collections and consumer lending, and don’t forget to showcase your SQL skills. We want to see how you can drive strategy and improve customer outcomes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience leading teams and driving data-led initiatives. Remember, we love innovation, so share any tech-savvy ideas you have!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics to demonstrate how you've improved productivity or reduced delinquency in previous roles. We’re all about results here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to join our team!
How to prepare for a job interview at Harnham
✨Know Your Numbers
As a Collections Analytics Lead, you'll need to demonstrate your understanding of key metrics. Brush up on your data analysis skills and be ready to discuss how you've used data to drive performance improvements in previous roles.
✨Showcase Your Leadership Skills
This role involves leading teams and collaborating with various departments. Prepare examples of how you've inspired teams or driven change in past positions. Highlight your ability to communicate effectively with stakeholders at all levels.
✨Understand the Regulatory Landscape
Familiarise yourself with the regulations surrounding collections and consumer lending. Be prepared to discuss how you've ensured compliance in your previous roles and how you would approach risk management in this new position.
✨Emphasise Innovation and Technology
The company is looking for someone who can harness technology to improve processes. Think about how you've implemented tech solutions in the past to enhance customer experience or streamline operations, and be ready to share those insights.
