At a Glance
- Tasks: Own and optimise the digital customer journey to drive engagement and revenue.
- Company: Award-winning organisation in insurance and financial services with a customer-first focus.
- Benefits: Up to £60,000 salary, bonus, remote work, and a collaborative team environment.
- Other info: Join a high-performing team with opportunities for continuous development and strategy shaping.
- Why this job: Make a real impact on customer experience through innovation and data-driven strategies.
- Qualifications: Experience in CRO, analytics tools, and strong collaboration skills required.
The predicted salary is between 60000 - 75000 £ per year.
London - mainly remote (2x a month in office) Up to 60,000 + bonus
This is an excellent opportunity to take ownership of the full digital customer journey within a growing, digitally focused business. Sitting within a small, high-impact marketing team, this role offers the chance to drive measurable commercial outcomes through experimentation, data-led decision making, and continuous optimisation across multiple brands.
The Company
They are a well-established, award-winning organisation operating within the insurance and financial services space. With a strong customer-first focus, they have built a reputation for delivering high-quality digital experiences at scale. The business has a growing international footprint and continues to invest in innovation, experimentation, and data-driven growth. They foster a collaborative and forward-thinking culture with a strong emphasis on performance and continuous improvement.
The Role
You will own and optimise the end-to-end digital customer experience, with accountability for conversion, revenue, and customer engagement across multiple markets and brands. Key responsibilities include:
- Define and deliver a CRO and experimentation roadmap aligned to commercial goals
- Optimise the full conversion journey to improve performance and user experience
- Use analytics, user insights, and testing tools to identify opportunities for improvement
- Lead and implement A/B testing and experimentation strategies across platforms
- Collaborate with engineering, UX, pricing, and operations teams to scale optimisation efforts
- Monitor performance metrics and present actionable recommendations to senior stakeholders
- Drive innovation through experimentation, personalisation, and emerging technologies including AI
Your Skills and Experience
You will bring a strong blend of analytical, technical, and commercial expertise within customer experience or conversion optimisation:
- Proven experience in CRO, digital optimisation, or customer experience within a commercial environment
- Strong hands-on experience with experimentation and analytics tools such as Google Analytics, Optimizely, AB Tasty, or similar
- Ability to translate complex data into clear, actionable insights
- Strong understanding of front-end journeys, tagging, testing frameworks, and UX principles
- Experience working in fast-paced, digital-first environments, ideally within financial services, insurance, or agency
- Exposure to server-side testing and personalisation frameworks is beneficial
- Confident stakeholder engagement and cross-functional collaboration skills
What They Offer
Opportunity to join a high-performing, collaborative team. Strong focus on innovation, experimentation, and continuous development. Clear scope to shape strategy and drive measurable business impact.
How to Apply
If you are interested in driving customer experience innovation and delivering measurable growth through CRO and experimentation, please apply with your CV to find out more.
CX Optimisation Manager in City of London employer: Harnham
As a leading player in the insurance and financial services sector, this company offers an exceptional work environment that prioritises innovation and collaboration. With a strong focus on employee growth and a commitment to delivering high-quality digital experiences, team members are empowered to take ownership of their roles and drive meaningful change. The flexible working arrangement, combined with a culture that values experimentation and continuous improvement, makes this an attractive opportunity for those looking to make a significant impact in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land CX Optimisation Manager in City of London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Harnham. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace CX Optimisation Manager in City of London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Harnham.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Harnham's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Harnham
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Harnham.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Harnham will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Harnham employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
