CHARGE BACK SPECIALIST
LONDON - 5 DAYS ONSITE
12 MONTH CONTRACT
INSIDE IR
£195 PER DAY
This is an opportunity to join a business at a pivotal stage in the evolution of its fraud function. You will play a key role in moving the organisation from a reactive approach to a more strategic fraud prevention capability, combining hands-on case management with process improvement and long-term fraud reduction initiatives.
The Company
They are a well-established consumer-facing organisation with a significant eCommerce presence and high transaction volumes. Their focus is on delivering a secure and seamless customer experience while continuously strengthening fraud prevention capabilities. As part of a wider transformation programme, they are investing in improved processes, controls and frameworks to reduce fraud risk and chargeback volumes.
The Role and Deliverables
- Analyse fraud and chargeback case backlogs to identify recurring patterns, trends and root causes.
- Investigate and manage chargeback and product fraud cases, ensuring timely resolution and effective outcomes.
- Develop and implement fraud prevention frameworks, processes and controls to reduce future fraud volumes.
- Produce reporting and insights that support fraud strategy and operational decision-making.
- Collaborate with Fraud, Product and Operational teams to enhance fraud prevention capabilities.
- Recommend and support the implementation of best practice fraud controls within an eCommerce environment.
Your Skills & Experience
- Strong experience in chargebacks, payment fraud or fraud operations.
- Strong understanding of chargeback processes, dispute management and fraud investigation workflows.
- Ability to analyse fraud trends and identify opportunities for preventative action.
- Experience designing and implementing fraud controls, frameworks and operational processes.
- Background within eCommerce, online retail or high-volume transaction environments.
- Strong analytical, stakeholder management and communication skills.
- Knowledge of card payment schemes, chargeback regulations or fraud monitoring tools is beneficial.
- Experience producing actionable fraud reporting and insights is advantageous.
Desired Skills and Experience
Chargebacks, Chargeback Management, Dispute Resolution, Payment Fraud, Fraud Operations, Fraud Prevention, Fraud Analysis, Fraud Investigation, eCommerce Fraud, Card Payments, Payment Processing, Risk Management, Fraud Detection, Transaction Monitoring, Financial Crime, Fraud Controls, Fraud Strategy, Root Cause Analysis, Loss Prevention, Payment Disputes, Risk Controls, Fraud Monitoring, Chargeback Regulations, Visa Chargebacks, Mastercard Chargebacks, Fraud Reporting, Data Analysis, Process Improvement, Operational Excellence, Stakeholder Management.
#J-18808-Ljbffr
Charge Back Specialist employer: Harnham
As a leading specialist data consultancy, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Analytics Engineering Consultants to thrive. With a focus on professional development, we offer extensive growth opportunities and the chance to work on high-impact projects across diverse industries, all while enjoying the flexibility of remote work in the UK. Join us to be part of a team that values your expertise and encourages you to influence strategy and drive meaningful change for our clients.
