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- Tasks: Dive into customer data, analyse insights, and drive marketing strategies.
- Company: Join a luxury retail brand that values innovation and creativity.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by shaping customer experiences through data-driven insights.
- Qualifications: Hands-on SQL experience and familiarity with Power BI required.
- Other info: Be part of a dynamic team focused on customer engagement and brand excellence.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a luxury retail brand, is looking for a Customer Insights Manager to join their growing team. This role sits at the heart of CRM and marketing, owning the customer data and insight layer that supports decision-making across the business.
Key responsibilities include:
- Assessing and understanding the current customer database, including data shape and quality
- Running SQL queries to extract and analyse customer data
- Building initial reports to identify gaps, issues, and opportunities within the data
- Carrying out hands-on data cleansing and de-duplication
- Building and maintaining Power BI reports to support CRM and marketing teams
- Using customer data to drive segmentation and targeting strategies
- Supporting email and CRM strategy decisions with clear, actionable insight
- Acting as the data enabler for marketing and CRM teams, allowing them to focus on execution
Key requirements:
- Hands-on SQL experience
- Experience working with customer databases
- Power BI for reporting and insight
Please note: sponsorship cannot be offered.
Customer Insights Manager in Burnley employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Manager in Burnley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer insights. Think about how your SQL and Power BI skills can directly benefit their CRM and marketing strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Insights Manager in Burnley
Some tips for your application 🫡
Show Off Your SQL Skills: Make sure to highlight your hands-on SQL experience in your application. We want to see how you've used SQL to extract and analyse customer data, so don’t hold back on those details!
Data Quality is Key: Talk about your experience with data cleansing and de-duplication. We’re looking for someone who understands the importance of data quality, so share any relevant examples that showcase your skills.
Power BI Proficiency: If you’ve built reports in Power BI, let us know! Include specific projects or insights you’ve generated using Power BI to demonstrate your ability to support CRM and marketing teams.
Tailor Your Application: Make your application stand out by tailoring it to our luxury retail brand. Use language from the job description and show us how your experience aligns with the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Harnham
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL in past roles, and maybe even run through a few sample queries. This will show that you’re not just familiar with SQL, but that you can apply it effectively to extract and analyse customer data.
✨Understand Customer Data Dynamics
Dive deep into the specifics of customer databases. Familiarise yourself with common issues like data quality and de-duplication. Being able to articulate how you’ve tackled these challenges in previous roles will demonstrate your hands-on experience and problem-solving skills.
✨Showcase Your Reporting Skills
Get ready to talk about your experience with Power BI. Bring examples of reports you've built and how they’ve impacted decision-making. If possible, prepare a mock report or visualisation to share during the interview; this will highlight your ability to turn data into actionable insights.
✨Link Insights to Strategy
Be prepared to discuss how customer insights can drive marketing strategies. Think of specific examples where your insights led to successful segmentation or targeting strategies. This will show that you understand the bigger picture and can act as a data enabler for marketing teams.
