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For Companies At a Glance
- Tasks: Manage customer data and analytics to drive insights for decision making.
- Company: A people-first UK retail brand focused on customer experience.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on customer strategies.
- Qualifications: Experience with data visualisation tools and strong communication skills.
- Other info: Collaborative environment with a focus on personalisation and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager. This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily in their data, CRO, and CRM capability to support growth and personalisation.
The Role
As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate, well-governed, and used effectively to drive insight-led decision making. This role blends customer data management with hands-on analytics, supporting CRM strategy through segmentation, reporting, and behavioural analysis. You’ll also play a key role in optimising customer data integration and supporting projects around customer identity and unique customer IDs.
Your Skills & Experience
- Hands-on experience with data visualisation and BI tools, ideally Power BI.
- Experience developing customer segmentation and supporting CRM personalisation strategies.
- Confident communicator, able to translate data into clear insights for non-technical stakeholders.
How To Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
Customer Analytics Manager in Burnley employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Analytics Manager in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with data visualisation and customer segmentation. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable discussing how you've used analytics to drive insights in past roles. Be ready to share specific examples that showcase your impact on customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Analytics Manager in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Analytics Manager. Highlight your experience with data visualisation and customer segmentation, as these are key for us.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve successfully translated data into insights for non-technical stakeholders.
Keep It Clear and Concise: We love clarity! Make your application easy to read by using bullet points and clear headings. This helps us quickly see how you fit the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Harnham
✨Know Your Data Tools
Make sure you brush up on your experience with data visualisation and BI tools, especially Power BI. Be ready to discuss specific projects where you've used these tools to derive insights or support CRM strategies.
✨Understand Customer Segmentation
Prepare to talk about your hands-on experience with customer segmentation. Think of examples where you've developed strategies that led to improved personalisation and how those strategies impacted customer engagement.
✨Communicate Clearly
Since you'll be translating complex data into insights for non-technical stakeholders, practice explaining your past analytics work in simple terms. Use relatable examples to demonstrate your ability to communicate effectively.
✨Show Your Collaborative Spirit
This role involves working closely with various teams like CRM, Marketing, and Tech. Be ready to share experiences where you've successfully collaborated across departments to achieve a common goal, highlighting your people-first approach.
