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- Tasks: Lead process improvement and optimise operations using Lean methodology in a digital transformation project.
- Company: Major financial services organisation embracing modern, product-led operating models.
- Benefits: Up to £65,000 salary, hybrid work, 25 days leave, and private healthcare.
- Why this job: Join a collaborative team and make a real impact on large-scale digital transformation.
- Qualifications: Deep Lean expertise, strong data analysis skills, and experience in digital environments.
- Other info: Dynamic role with excellent career growth opportunities and a supportive team culture.
The predicted salary is between 52000 - 78000 £ per year.
A major financial services organisation is undergoing significant digital transformation, moving from legacy systems into a modern, product-led operating model. They are mid-way through migrating core operations onto Salesforce and embedding intelligent automation across the business.
The Role
As a Process Consultant, you will lead process improvement across digital and operational teams, using Lean thinking to redesign and optimise end-to-end processes. This role sits at the intersection of Product, Digital and Operational Excellence. You will be part of a collaborative team from varied backgrounds including financial services, telecoms, energy, manufacturing, and consulting. The team consists of 3 Optimisation Consultants and 6 Process Analysts, with matrix leadership responsibility over the analysts.
Key Responsibilities
- Lead process improvement using Lean methodology.
- Partner with Digital teams, Product Owners and Operations to identify opportunities.
- Work hands‑on to map processes, analyse data, and design improvements.
- Determine how technology can enable process change (Salesforce, RPA, AI).
- Coach Process Analysts and uplift capability in data analysis.
- Influence stakeholders across the business including Directors and Heads of function.
- Present complex findings clearly.
- Work in agile product teams alongside developers and product owners.
Example Project
The organisation processes 500,000 healthcare invoices per year. Some breach a 30-day SLA. You would break down data by invoice type, identify delays, analyse root causes, map the process, use Lean thinking to redesign the flow, decide where digital tools can help, and present clear recommendations.
What You’ll Work On
- Large-scale Salesforce transformation.
- Agile product teams.
- Digital optimisation using RPA, process mining, and intelligent automation.
- Process mapping using ARIS.
- Focus on optimising before digitalising, not automating broken processes.
- Deep Lean expertise.
- Strong process improvement and design capability.
- Data‑driven mindset, comfortable with numbers and problem‑solving.
- Strong Excel skills.
- Digital exposure in RPA, automation, AI, or product environments.
- Confident communicator.
- High EQ and collaborative.
- Natural problem solver and self‑starter.
- SQL and Power BI.
- Salesforce exposure.
- Tools: UI Path, ARIS, process mining.
- Background in financial services, telecoms, energy, manufacturing, consulting, or digital product.
Salary
Up to £65,000. Bonus: 10% target. Location: Birmingham, Leicester, or Leeds (your choice). Hybrid: 2 days per week in office (moving to 3 days from September). Notice: Up to 3 months accepted. 25 days annual leave. Company pension. Life assurance. Private healthcare. 1 paid charity day. Season ticket loan.
Interview Process
- Stage 1: 30‑minute virtual intro with Product Lead.
- Stage 2: 2‑hour virtual interview with structured Lean questions and presentation.
- Stage 3: 30‑minute final with Head of Business Design & Optimisation.
Strong candidates progress quickly.
About the Team
This is a pragmatic, collaborative team that combines Lean, data and digital thinking. The business is looking for optimisation specialists who can bridge the gap between traditional operational excellence and digital transformation. If you have deep Lean expertise, are comfortable with data, and have exposure to digital and automation, this is a rare opportunity to work on large‑scale digital transformation in a modern, product‑led environment.
For more information or to apply, please get in touch.
Process Consultant in Birmingham employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Process Consultant gig.
✨Tip Number 2
Prepare for those interviews by practising your Lean methodology knowledge. We suggest running through common process improvement scenarios and how you’d tackle them. This will show you’re ready to hit the ground running!
✨Tip Number 3
Don’t forget to showcase your data skills! Whether it’s Excel, SQL, or Power BI, make sure you can talk about how you’ve used these tools to drive process improvements. We want to see that data-driven mindset in action!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to our digital transformation journey!
We think you need these skills to ace Process Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Process Consultant. Highlight your experience with Lean methodology, digital transformation, and any relevant tools like Salesforce or RPA. We want to see how your background fits into our collaborative team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about process improvement and how you can contribute to our digital transformation journey. Keep it engaging and personal – we love a good story!
Showcase Your Data Skills: Since this role involves a lot of data analysis, make sure to highlight your comfort with numbers and tools like Excel, SQL, or Power BI. We’re looking for someone who can turn data into actionable insights, so don’t hold back on your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure you get the attention you deserve. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Harnham
✨Master Lean Methodology
Make sure you brush up on your Lean thinking principles before the interview. Be ready to discuss how you've applied these methodologies in past roles, especially in process improvement. Think of specific examples where you've successfully redesigned processes and optimised workflows.
✨Showcase Your Data Skills
Since this role requires a data-driven mindset, prepare to demonstrate your comfort with numbers and problem-solving. Bring along examples of how you've used tools like Excel, SQL, or Power BI to analyse data and drive decisions. Being able to present complex findings clearly will impress your interviewers.
✨Understand Digital Tools
Familiarise yourself with the digital tools mentioned in the job description, such as Salesforce, RPA, and AI. Be prepared to discuss how these technologies can enable process change and share any relevant experiences you have with them. This shows that you're not just a process expert but also tech-savvy.
✨Engage with Stakeholders
As a Process Consultant, you'll need to influence various stakeholders. Think about how you've successfully communicated complex ideas to different audiences in the past. Prepare to share strategies for building relationships and gaining buy-in from Directors and Heads of function during your interview.
