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- Tasks: Lead client accounts, shape strategies, and oversee CRM campaigns.
- Company: Established CRM agency with a collaborative and energetic culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact on high-profile brands in a fast-paced environment.
- Qualifications: Experience in account management or strong background in data-led marketing.
- Other info: Join a friendly team focused on quality and collaboration.
The predicted salary is between 42000 - 55000 £ per year.
This established, pure-play CRM agency has nearly 30 years’ experience delivering data-led customer engagement and retention programmes for some of the UK’s most recognisable consumer brands. Recently acquired by an international group, the agency is entering an exciting new phase of growth, with increased investment and a greater focus on strengthening client services capability. The culture is tight-knit, collaborative, and energetic, with a strong emphasis on personality, pace, and quality of thinking.
You’ll join a personable, close-knit client services team working across a varied portfolio of high-profile accounts. The environment is fast-moving and delivery-focused, with teams expected to quickly understand client objectives, shape strategy, and guide work from brief through to delivery. This is an agency where relationships matter (internally and externally), and where people are trusted to run day-to-day client engagements with autonomy and confidence.
This is a senior client-facing role, sitting just below the most senior client lead and responsible for running the day-to-day delivery across several key accounts. You’ll act as the strategic bridge between clients and internal teams, ensuring briefs are understood, scoped correctly, and delivered to a high standard. The role spans a mix of BAU and project-based work across CRM strategy, campaign planning, creative, and technical delivery. You’ll also take online management responsibilities and play a key role in maintaining momentum and quality across accounts during a period of growth.
KEY RESPONSIBILITIES- Client Leadership & Strategy
- Act as the day-to-day lead across multiple client accounts, owning relationships and delivery.
- Understand client objectives from a strategic perspective and translate them into clear briefs.
- Present project scope, timelines, and recommendations to clients, ensuring alignment and approval.
- Oversee BAU CRM programmes for retained clients, including campaign planning around seasonal moments, launches, and key calendar events.
- Lead project-based CRM and data-led marketing initiatives, including campaign builds and loyalty-focused work.
- Take a consultative approach to CRM strategy, data usage, and campaign optimisation.
- Work closely with creative, data, and technical teams to deliver high-quality outputs.
- Manage and support junior team members, providing guidance and structure where required.
- Ensure work is delivered on time, on brief, and to a consistently high standard.
- Support recently won accounts and help embed strong delivery and relationships early on.
- Contribute to award-winning work by maintaining high standards of execution and client service.
- Experience at Account Director level, or a strong Senior Account Manager ready to step up.
- Background in data-led marketing, CRM, or digital agency environments.
- Experience working with large, well-known consumer brands.
- Comfortable operating in a fast-paced, project-heavy agency setting.
- Confident, personable, and proactive — someone clients and colleagues enjoy working with.
- Join an established CRM agency entering an exciting new growth phase.
- Work on high-profile, recognisable brands across varied CRM and data-led projects.
- Take ownership of day-to-day client relationships with real strategic influence.
- Be part of a friendly, fast-moving team that values energy, quality, and collaboration.
Account Director in Bath employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in Bath
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their CRM strategies and think about how you can contribute to their growth. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Director. Highlight your successes in managing client relationships and delivering high-quality campaigns. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Account Director role!
We think you need these skills to ace Account Director in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Director role. Highlight your experience in data-led marketing and client management, and don’t forget to showcase any work with well-known consumer brands. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your strategic thinking and how you've successfully managed client relationships in the past. Remember, we love personality, so let yours come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead projects and deliver results. Use metrics where possible to show the impact of your work. We’re all about high-quality outputs, so make sure we see that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly, fast-moving team!
How to prepare for a job interview at Harnham
✨Know Your Clients
Before the interview, research the agency's key clients and their recent campaigns. Understanding their objectives and how the agency has helped them will show your genuine interest and ability to contribute strategically.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in data-led marketing and CRM. Be ready to discuss how you've successfully managed client relationships and delivered high-quality projects under tight deadlines.
✨Demonstrate Collaborative Spirit
Since the role emphasises teamwork, think of instances where you’ve worked closely with creative, data, or technical teams. Share how you foster collaboration and ensure everyone is aligned towards common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the agency's growth plans and how they envision the Account Director role evolving. This not only shows your enthusiasm but also your strategic thinking and desire to be part of their future.
