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For Companies At a Glance
- Tasks: Build long-term client relationships and drive actionable insights for enterprise clients.
- Company: Innovative SaaS scale-up transforming customer feedback into business intelligence.
- Benefits: Competitive salary, strong commission, ongoing training, and 24 days annual leave.
- Why this job: Make a real impact by helping global brands understand their customers better.
- Qualifications: Experience in Customer Success, strong communication skills, and analytical mindset.
- Other info: Fast-paced environment with opportunities for rapid career progression.
The predicted salary is between 80000 - 100000 £ per year.
Account Director, Sales Project Management
£80,000-100,000 base + strong commission structure
Southwark, Hybrid
Harnham have partnered with an innovative SaaS scale-up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions.
As they continue to grow, they're looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries.
The Role
As Account Director, Sales Project Management, you'll build long-term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance.
You'll:
- Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal.
- Translate client goals into clear research briefs and actionable recommendations.
- Present findings confidently to senior stakeholders, showcasing the commercial impact of insights.
- Collaborate closely with Product, Data and Sales teams to ensure seamless client delivery.
- Identify opportunities for account growth through upsell and cross-sell initiatives.
- Lead QBRs, roadmap sessions, and data-driven discussions with clients.
What We're Looking For
- Experience in Customer Success CX, ideally within SaaS or CRM systems
- Sales methodologies tools such as SPIN or MEDDICC
- Skilled communicator and presenter, able to distil complex insights into clear client stories.
- Strong analytical mindset with a passion for solving problems and finding meaning in data.
- Proven ability to manage multiple enterprise relationships simultaneously.
- Commercially savvy, with a track record of driving retention and growth.
- Curious, proactive, and collaborative — someone who thrives in a fast-growing, innovative environment.
What's on Offer
- £100,000 base + strong commission structure
- Ongoing training and development from day one
- Opportunities for rapid progression — internal promotion is encouraged
- 24 days annual leave + bank holidays
- Regular team socials and company events
- Tech Scheme & Cycle to Work benefits
- Employee wellbeing support and learning academy
If interested apply below or send your CV to louiscollins@harnham.com
Account Director, Sales Project Management employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director, Sales Project Management
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially in roles similar to Account Director. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. You’ll need to showcase how your past experiences align with the role, so think of specific examples where you've driven client success or growth.
✨Tip Number 3
Don’t just wait for the interview; engage with the company on social media! Comment on their posts or share relevant content. It shows your interest and can help you stand out from the crowd.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Account Director, Sales Project Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Account Director role. Highlight your experience in Customer Success, especially within SaaS or CRM systems, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can help our clients extract maximum value from our platform. Be sure to mention any relevant sales methodologies you’ve used, like SPIN or MEDDIC.
Showcase Your Communication Skills: As a skilled communicator, it’s important to demonstrate your ability to present complex insights clearly. Use examples from your past experiences where you’ve successfully communicated findings to senior stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Harnham
✨Know Your Client
Before the interview, research the company and its clients thoroughly. Understand their needs and how the SaaS platform can help them achieve their goals. This will allow you to speak confidently about how you can add value as an Account Director.
✨Master the Metrics
Familiarise yourself with key performance indicators relevant to customer success in a SaaS environment. Be prepared to discuss how you've used data to drive retention and growth in previous roles, showcasing your analytical mindset.
✨Showcase Your Communication Skills
As a skilled communicator, practice distilling complex insights into clear narratives. Prepare examples of how you've presented findings to senior stakeholders, highlighting your ability to influence and drive decisions based on data.
✨Prepare for Collaborative Scenarios
Think about how you would work with Product, Data, and Sales teams to ensure seamless client delivery. Be ready to discuss past experiences where collaboration led to successful outcomes, demonstrating your proactive and curious nature.
