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For Companies At a Glance
- Tasks: Build long-term client relationships and drive insights for enterprise success.
- Company: Innovative SaaS scale-up transforming customer feedback into actionable insights.
- Benefits: Competitive salary, strong commission, ongoing training, and 24 days annual leave.
- Why this job: Join a fast-growing team and make a real impact on global brands.
- Qualifications: Experience in Customer Success, strong communication, and analytical skills.
- Other info: Opportunities for rapid progression and regular team socials.
The predicted salary is between 80000 - 100000 £ per year.
Job Description
Account Director, Sales Project Management
£80,000-100,000 base + strong commission structure
Southwark, Hybrid
Harnham have partnered with an innovative SaaS scale-up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions.
As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries.
The Role
As Account Director, Sales Project Management, you’ll build long-term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance.
You’ll:
- Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal.
- Translate client goals into clear research briefs and actionable recommendations.
- Present findings confidently to senior stakeholders, showcasing the commercial impact of insights.
- Collaborate closely with Product, Data and Sales teams to ensure seamless client delivery.
- Identify opportunities for account growth through upsell and cross-sell initiatives.
- Lead QBRs, roadmap sessions, and data-driven discussions with clients.
What We’re Looking For
- Experience in Customer Success CX, ideally within SaaS or CRM systems
- Sales methodologies tools such as SPIN or MEDDICC
- Skilled communicator and presenter, able to distil complex insights into clear client stories.
- Strong analytical mindset with a passion for solving problems and finding meaning in data.
- Proven ability to manage multiple enterprise relationships simultaneously.
- Commercially savvy, with a track record of driving retention and growth.
- Curious, proactive, and collaborative — someone who thrives in a fast-growing, innovative environment.
What’s on Offer
- £100,000 base + strong commission structure
- Ongoing training and development from day one
- Opportunities for rapid progression — internal promotion is encouraged
- 24 days annual leave + bank holidays
- Regular team socials and company events
- Tech Scheme & Cycle to Work benefits
- Employee wellbeing support and learning academy
If interested apply below or send your CV to louiscollins@harnham.com
Account Director, Sales Project Management employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director, Sales Project Management
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Director role.
✨Tip Number 2
Prepare for those interviews by practising your pitch. We suggest you highlight your experience in Customer Success and how you’ve driven retention and growth in previous roles. Make sure you can confidently present your insights!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you’ve turned complex data into actionable insights. We want to see how you can translate client goals into clear recommendations that drive business decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Director, Sales Project Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director, Sales Project Management. Highlight your experience in Customer Success and any relevant SaaS or CRM systems you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built long-term client relationships and driven growth in previous positions. We love a good story!
Showcase Your Communication Skills: As a skilled communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to present your insights in a way that’s easy to understand. Remember, we’re looking for someone who can distil complex information into clear client stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you're keen on joining our innovative team!
How to prepare for a job interview at Harnham
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and the specific challenges they face in the SaaS industry. This will help you tailor your answers and show that you're genuinely interested in how you can contribute to their success.
✨Showcase Your Communication Skills
As an Account Director, you'll need to communicate complex insights clearly. Prepare examples from your past experiences where you've successfully presented findings to senior stakeholders. Practise distilling complex information into simple, actionable recommendations to demonstrate your ability to engage clients effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Think of scenarios where you've turned client feedback into actionable strategies or identified growth opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you approach data analysis and derive meaningful insights. Share specific tools or methodologies you've used, like SPIN or MEDDIC, and how they've helped you drive retention and growth in previous roles. This will highlight your commercial savvy and analytical prowess.
