At a Glance
- Tasks: Build long-term client relationships and drive insights for enterprise success.
- Company: Innovative SaaS scale-up transforming customer feedback into actionable insights.
- Benefits: Competitive salary, strong commission, ongoing training, and 24 days leave.
- Other info: Fast-paced environment with opportunities for rapid career progression.
- Why this job: Make a real impact by helping global brands understand their customers better.
- Qualifications: Experience in Customer Success, strong communication, and analytical skills.
The predicted salary is between 80000 - 100000 £ per year.
Direct message the job poster from Harnham
Senior Recruitment Consultant- Market Research & Insights at Harnham
Senior Customer Success Manager
Southwark, Hybrid
Harnham have partnered with an innovative SaaS scale‑up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions.
As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries.
The Role
As Senior Customer Success Manager, you’ll build long‑term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance.
You’ll:
- Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal.
- Translate client goals into clear research briefs and actionable recommendations.
- Present findings confidently to senior stakeholders, showcasing the commercial impact of insights.
- Collaborate closely with Product, Data and Sales teams to ensure seamless client delivery.
- Identify opportunities for account growth through upsell and cross‑sell initiatives.
- Lead QBRs, roadmap sessions, and data‑driven discussions with clients.
What We’re Looking For
- Experience in Customer Success, Research, Insights or CX, ideally within SaaS or market research.
- Skilled communicator and presenter, able to distil complex insights into clear client stories.
- Strong analytical mindset with a passion for solving problems and finding meaning in data.
- Proven ability to manage multiple enterprise relationships simultaneously.
- Commercially savvy, with a track record of driving retention and growth.
- Curious, proactive, and collaborative — someone who thrives in a fast‑growing, innovative environment.
What’s on Offer
- Ongoing training and development from day one
- Opportunities for rapid progression — internal promotion is encouraged
- 24 days annual leave + bank holidays
- Regular team socials and company events
- Tech Scheme & Cycle to Work benefits
- Employee wellbeing support and learning academy
If interested apply below or send your CV to louiscollins@harnham.com
Account Director, Sales Project Management employer: Harnham
Join a dynamic SaaS scale-up in Southwark, where innovation meets opportunity. As an Account Director, you'll thrive in a collaborative culture that prioritises employee growth and offers ongoing training from day one. With a strong commission structure, generous annual leave, and regular team events, this role not only promises a rewarding career but also a chance to make a real impact for enterprise clients across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director, Sales Project Management
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and successes. We want to show that we’re genuinely interested and can bring valuable insights to the table. Plus, it’ll help us tailor our answers to what they care about most.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. This way, we can refine our storytelling skills and ensure we can confidently present our experience and how it aligns with their needs.
✨Tip Number 4
Follow up after the interview with a personalised thank-you email. Let’s remind them why we’re the perfect fit for the role and express our enthusiasm for the opportunity. It shows professionalism and keeps us top of mind!
We think you need these skills to ace Account Director, Sales Project Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Director, Sales Project Management. Highlight your experience in Customer Success and any relevant SaaS or CRM systems you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built long-term client relationships and driven growth in previous positions. We love a good story!
Showcase Your Communication Skills:As a skilled communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to present your insights in a way that’s easy to understand. Remember, we’re looking for someone who can distil complex information into clear client stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows us you’re keen to join our innovative team at StudySmarter!
How to prepare for a job interview at Harnham
✨Know Your Stuff
Make sure you understand the company's platform and how it helps clients. Familiarise yourself with their text analytics and how it translates customer feedback into actionable insights. This will show that you're genuinely interested and can speak knowledgeably about their services.
✨Showcase Your Communication Skills
As an Account Director, you'll need to present findings confidently to senior stakeholders. Prepare a few examples of how you've successfully communicated complex insights in the past. Practise distilling these stories into clear, impactful narratives that highlight your skills.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to drive decisions in previous roles. Think of specific instances where your analytical skills led to successful outcomes for clients. This will help illustrate your problem-solving abilities and commercial savvy.
✨Prepare for Growth Conversations
Since identifying upsell and cross-sell opportunities is key, come prepared with ideas on how you could grow existing accounts. Research potential areas for expansion within the company’s client base and be ready to discuss how you would approach these conversations.
