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For Companies At a Glance
- Tasks: Build long-term client relationships and drive actionable insights for enterprise clients.
- Company: Innovative SaaS scale-up transforming customer feedback into business intelligence.
- Benefits: Competitive salary, strong commission, ongoing training, and 24 days annual leave.
- Why this job: Join a fast-growing team and make a real impact on global brands.
- Qualifications: Experience in Customer Success, strong communication skills, and analytical mindset.
- Other info: Opportunities for rapid progression and regular team socials.
The predicted salary is between 80000 - 100000 £ per year.
Job Description
Account Director, Sales Project Management
£80,000-100,000 base + strong commission structure
Southwark, Hybrid
Harnham have partnered with an innovative SaaS scale-up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions.
As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries.
The Role
As Account Director, Sales Project Management, you’ll build long-term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance.
You’ll:
- Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal.
- Translate client goals into clear research briefs and actionable recommendations.
- Present findings confidently to senior stakeholders, showcasing the commercial impact of insights.
- Collaborate closely with Product, Data and Sales teams to ensure seamless client delivery.
- Identify opportunities for account growth through upsell and cross-sell initiatives.
- Lead QBRs, roadmap sessions, and data-driven discussions with clients.
What We’re Looking For
- Experience in Customer Success CX, ideally within SaaS or CRM systems
- Sales methodologies tools such as SPIN or MEDDICC
- Skilled communicator and presenter, able to distil complex insights into clear client stories.
- Strong analytical mindset with a passion for solving problems and finding meaning in data.
- Proven ability to manage multiple enterprise relationships simultaneously.
- Commercially savvy, with a track record of driving retention and growth.
- Curious, proactive, and collaborative — someone who thrives in a fast-growing, innovative environment.
What’s on Offer
- £100,000 base + strong commission structure
- Ongoing training and development from day one
- Opportunities for rapid progression — internal promotion is encouraged
- 24 days annual leave + bank holidays
- Regular team socials and company events
- Tech Scheme & Cycle to Work benefits
- Employee wellbeing support and learning academy
If interested apply below or send your CV to louiscollins@harnham.com
Account Director, Sales Project Management employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director, Sales Project Management
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your experience in Customer Success. We recommend using the STAR method to structure your answers — it helps you tell your story clearly and effectively.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out to companies you admire, even if they’re not hiring. A well-crafted email expressing your interest can open doors that you didn’t even know existed.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our innovative team.
We think you need these skills to ace Account Director, Sales Project Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director, Sales Project Management. Highlight your experience in Customer Success and any relevant SaaS or CRM systems you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can help our clients extract maximum value from our platform. Be sure to mention any specific sales methodologies you’re familiar with, like SPIN or MEDDIC.
Showcase Your Communication Skills: As a key contact for enterprise clients, strong communication is essential. In your application, give examples of how you've successfully presented complex insights to stakeholders. We love seeing candidates who can distil data into clear, actionable stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our innovative team!
How to prepare for a job interview at Harnham
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission, values, and recent achievements. Understanding their innovative SaaS platform and how it helps clients will show your genuine interest and help you connect your experience to their needs.
✨Prepare Your Success Stories
Think of specific examples from your past roles that highlight your experience in Customer Success and account management. Be ready to discuss how you've driven retention and growth, as well as how you've translated client goals into actionable insights.
✨Master the Art of Presentation
As a skilled communicator, practice presenting complex insights in a clear and engaging way. You might be asked to showcase your ability to distil data into compelling stories, so rehearse how you would present findings to senior stakeholders.
✨Show Your Analytical Mindset
Be prepared to discuss your approach to problem-solving and how you find meaning in data. Highlight any tools or methodologies you’ve used, like SPIN or MEDDIC, to demonstrate your analytical skills and commercial savvy.
