At a Glance
- Tasks: Design intuitive UX for AI-driven personalisation and decisioning systems.
- Company: Dynamic AI start-up in London focused on innovative customer experiences.
- Benefits: Flexible contract role with hands-on experience and growth opportunities.
- Other info: Fast-paced environment perfect for creative problem solvers.
- Why this job: Shape the future of AI personalisation while collaborating with talented teams.
- Qualifications: Strong UX design experience, especially in personalisation and MarTech.
The predicted salary is between 60000 - 80000 £ per year.
AI Start Up London. This contract offers the opportunity to shape how AI-driven personalisation and decisioning experiences are designed and delivered at scale. You will play a hands‑on role within a fast‑moving programme focused on improving both customer‑facing journeys and internal campaign tooling, with a strong emphasis on speed, usability, and commercial impact.
The Company: They are a growing AI and personalisation consultancy and platform business working at the intersection of data, MarTech, and product delivery. The organisation partners with enterprise teams to design and build AI‑enabled customer experience solutions that move quickly from concept to production. Their culture is delivery‑focused, collaborative, and oriented around solving real‑world problems through practical application of AI and data. The environment suits designers who enjoy pace, ownership, and close alignment with engineering and product teams.
The Role and Deliverables:
- Design UX for personalisation and decisioning systems, including next‑best‑action experiences across digital channels.
- Redesign campaign and journey workflows to reduce manual effort and improve scalability and usability.
- Translate complex AI, data, and decisioning logic into clear, intuitive user interfaces.
- Rapidly prototype and iterate on user flows, email experiences, and product features in parallel with engineering delivery.
- Collaborate closely with engineers, business analysts, and product stakeholders to align UX with technical and commercial goals.
- Establish consistent UX patterns for personalisation across web, app, and CRM touchpoints.
Your Skills & Experience:
- Strong experience designing UX for digital products, particularly within personalisation, CRM, or MarTech contexts.
- Proven ability to simplify complex systems and workflows into clear, efficient user experiences.
- Exposure to decisioning or next‑best‑action frameworks and tools within enterprise environments.
- Comfortable working at pace in ambiguous, scale‑up or consultancy‑style settings.
- Confident collaborating with engineering and product teams on build‑ready designs.
- Practical, delivery‑focused mindset with an understanding of commercial outcomes.
How to Apply: If you are a UX designer who enjoys hands‑on delivery and shaping AI-driven personalisation experiences, please apply to learn more about this contract opportunity.
UX Designer - Personalisation & Decisioning - Contract employer: Harnham Search & Selection
As a dynamic AI and personalisation consultancy based in London, we offer an exciting opportunity for UX Designers to make a tangible impact on customer experiences through innovative design. Our collaborative and delivery-focused culture fosters rapid growth and hands-on involvement, allowing you to work closely with engineering and product teams while shaping cutting-edge solutions that drive commercial success. Join us to thrive in a fast-paced environment where your contributions are valued and your professional development is supported.
Contact Details:
Harnham Search & Selection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land UX Designer - Personalisation & Decisioning - Contract
✨Show Off Your Skills with a Killer Portfolio
As a freelance UX/UI designer, your portfolio is your best mate. Make sure to showcase a variety of projects that highlight your design process, not just the final product. Include case studies that tell a story about how you approached the problem and the impact of your design solutions.
✨Get Involved in Design Communities
Dive into online design communities like Dribbble, Behance, or even UX forums on Reddit. These platforms not only allow you to showcase your work but also help you connect with potential clients and fellow designers. Plus, attending local design meetups or online webinars can open up freelance opportunities that aren’t advertised elsewhere.
✨Nail Your Pitch
When reaching out to potential clients, tailor your pitches to their specific needs. Highlight how your skills align with their projects and mention any related work you've done. Remember, clients love to see how you can add value to their business, so be clear about what you can bring to the table.
✨Leverage Social Media for Visibility
Showcase your design work on platforms like Instagram or LinkedIn. Post regularly and engage with your audience; ask for feedback on your designs or share insights into your creative process. This not only builds your brand but can lead to potential clients sliding into your DMs!
We think you need these skills to ace UX Designer - Personalisation & Decisioning - Contract
Some tips for your application 🫡
Showcase Your Design Portfolio:As a freelance UX/UI designer, your portfolio is your golden ticket! Make sure it’s packed with your best work, showcasing your design process, user flows, and final products. Highlight projects that demonstrate not just your aesthetic skills but also your ability to solve real user problems.
Tailor Your Application to Harnham Search & Selection:When applying for the freelance role of UX Designer - Personalisation & Decisioning - Contract at Harnham Search & Selection, take a moment to research their style and design language. Customising your CV and portfolio to align with their brand aesthetics shows you're not just any designer, but the perfect fit for their team.
Crisp and Clear Proposals:When you pitch yourself, be direct about what you can bring to the table. Outline your skills clearly and mention your rates upfront. A straightforward proposal lets Harnham Search & Selection know you're professional and ready to hit the ground running!
Highlight Collaboration Experience:Freelance roles often involve working with various clients. Make sure to showcase any previous collaboration experiences in your CV. Mention how you’ve worked with developers, marketers, or stakeholders to create designs that keep all parties happy — that's a key selling point for us!
How to prepare for a job interview at Harnham Search & Selection
✨Showcase Your Portfolio like a Pro
Your portfolio is your calling card, so make sure it’s not just pretty but also tells a story. Arrange your best UX/UI design projects in a way that highlights your thought process, problem-solving skills, and the impact of your work. Talk about the challenges you faced and how you tackled them—freelancers need to show they can handle real-world problems.
✨Use Design Tools Effectively
Familiarity with design tools such as Figma, Sketch, and Adobe XD is crucial in our field. Be ready to discuss your experience with these tools in real scenarios. They might ask specific technical questions about how you’d approach a design problem or your workflow, so brush up on those details and think of examples from your previous freelance projects.
✨Prepare for Client-Centric Questions
As a freelancer, you'll be client-facing, so expect questions about handling client feedback and managing expectations. Prepare examples of how you've dealt with difficult situations or miscommunications in previous projects. Your ability to communicate effectively with clients is a major selling point, and it’s worth stressing how well you can read and meet their needs.
✨Demonstrate Flexibility and Self-Management
Freelance work requires a lot of self-discipline and time management. Be prepared to discuss how you organise your time, juggle multiple clients, and prioritise tasks. Sharing how you've successfully managed deadlines and client relationships in the past can really set you apart from the competition and show that you're more than just a designer—you're a complete package.
