Head of CRM

Senior Recruitment Consultant - Digital and Marketing Analytics at Harnham HEAD OF CRM – SOLUTIONS ARCHITECT LONDON – HYBRID 2X A WEEK Must be a UK resident and have full right to work to apply. About the Business A high‑growth, tech‑led organisation is looking for a Head of CRM to take ownership of its full revenue systems ecosystem. This is a rare opportunity to sit at the intersection of systems architecture, commercial operations, and analytics, shaping the foundations that power marketing, sales, and customer success. This is not a traditional CRM administration role. You’ll be responsible for architecting the systems that underpin the entire customer lifecycle, ensuring the go‑to‑market tech stack scales effectively while maintaining strong data quality, governance, and usability throughout. For someone motivated by ownership, strategic influence, and long‑term progression, this role offers genuine scope to shape how a modern revenue engine operates. The Role As Head of CRM, you will own the organisation’s CRM platform as the central source of truth for all revenue activity. You’ll design, optimise, and evolve the GTM technology stack, translating commercial requirements into scalable system architecture and ensuring teams are enabled by robust, reliable tooling. Working closely with senior stakeholders across Revenue Operations, Marketing, Sales, and Customer Success, you’ll play a critical role in ensuring systems, data, and processes support both current performance and future growth. Key Responsibilities * Own the CRM platform as the central revenue system for the organisation. * Lead CRM architecture across Sales, Service, and Operations. * Design and optimise the GTM technology stack to support future scale. Commercial Enablement * Translate commercial and operational requirements into scalable system design and configuration. * Partner closely with Revenue Operations, Marketing, and Customer Success leadership. * Ensure systems actively support decision‑making, forecasting, and performance management. Data Quality & Governance * Build and maintain data quality standards, lifecycle processes, and governance frameworks. * Own technical documentation, system standards, and best practices. * Ensure consistency and reliability across the full customer lifecycle. * Troubleshoot system issues and maintain overall CRM health. * Support system users and drive adoption through clear processes and enablement. * Work with engineering and automation teams to improve workflows and end‑to‑end processes. Skills & Experience Required * 5+ years’ experience administering CRM platforms in RevOps, CRM Architecture, or similar roles. * Strong understanding of CRM design, data structures, and lifecycle management. * Experience with HubSpot or comparable GTM systems. * Strong analytical mindset with the ability to translate data into commercial decisions. * Comfortable acting as a bridge between technical and commercial teams. * Experience in SaaS or fast‑paced, scaling environments. * Genuine interest in automation, system scalability, and the future of CRM. Why Apply? * Full ownership of the CRM architecture and long‑term roadmap. * Strategic role with visibility across the entire revenue engine. * Opportunity to design and scale systems in a high‑growth environment. * Strong learning and development budget. * Hybrid working model and a competitive benefits package. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Analyst Industry Marketing Services Referrals increase your chances of interviewing at Harnham by 2x Get notified about new Head of Customer Relationship Management jobs in London Area, United Kingdom. #J-18808-Ljbffr