At a Glance
- Tasks: Transform data into insights and enhance customer experience through analysis.
- Company: Join a leading tech company with a focus on consumer insights.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Make a real impact by improving customer satisfaction with data-driven decisions.
- Qualifications: Strong SQL skills and experience with data visualisation tools like Looker or Tableau.
The predicted salary is between 55000 - 60000 £ per year.
An established, consumer facing tech business is growing its Insights team and is hiring a BI Analyst to partner closely with Customer Experience, Product, and Operations teams.
Responsibilities
- Build and maintain dashboards tracking customer experience metrics
- Lead the migration of dashboarding into scalable formats
- Create ETLs from raw data sources to make data easy to consume
- Support Customer Experience teams with analytical requests
- Identify opportunities to improve customer experience through data‑led insight
- Measure the impact of strategic and tactical changes
- Perform root cause analysis when performance dips
- Work cross‑functionally with teams such as Trust & Safety, Seller Success, and Product
Qualifications
- Strong SQL skills and experience working with large datasets
- Experience using tools such as Looker or Tableau
- Experience building ETLs from raw data sources
- Comfortable working across multiple stakeholders and problem spaces
- Commercially minded with a proactive approach
- Organised, curious, and detail‑focused
Nice to have
- Experience in a marketplace or consumer‑facing mobile product
- Exposure to Zendesk data
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Marketing
Industries: Staffing and Recruiting
Business Intelligence Analyst employer: Harnham Search & Selection
Harnham is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for professional development and encourage a culture of curiosity and teamwork, ensuring that our Business Intelligence Analysts can thrive while making impactful contributions to customer experience. Enjoy the benefits of flexible working arrangements, competitive salaries, and the chance to work with cutting-edge technology in a consumer-facing tech business that values data-driven insights.
Contact Details:
Harnham Search & Selection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Intelligence Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Harnham Search & Selection!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Intelligence Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Harnham Search & Selection, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Harnham Search & Selection
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Harnham Search & Selection’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
