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- Tasks: Lead customer research to drive product innovation and insights across multiple markets.
- Company: Join a dynamic team focused on developing own-brand products in home improvement.
- Benefits: Enjoy a collaborative work environment with opportunities for travel and professional growth.
- Why this job: Make a real impact on product development while working in a fast-paced, innovative culture.
- Qualifications: 10+ years in research, fluent in French, with strong stakeholder management skills.
- Other info: Regular travel between London and Southampton required; flexible working options available.
The predicted salary is between 36000 - 60000 £ per year.
Location: London/Southampton (Regular travel between both locations once a week)
About the Team: Join the Customer & Market Intelligence Team, within the Ad Hoc Research & Insights sub-team. This role is based within a complex business environment with multiple teams working on various product categories, including home improvement and DIY products. The team's focus is on developing and selling own-brand ranges, which make up a significant portion of the business.
The Role: As an Insight Lead, you will have a global role with responsibility for conducting research in multiple markets. You will provide insights that directly impact product development, innovation, and customer understanding across a range of products. This includes research on the purchase journey, product development testing, brand and usage surveys, and more. Your insights will support two key customer groups: trade customers and home improvers. You will manage relationships with external research agencies, ensuring high-quality and timely delivery. The research will consist of a mix of 60% qualitative and 40% quantitative methods, including ethnographic fieldwork. The role is an individual contributor position within a flat team structure, reporting to the Insights Lead, and collaborating with other Leads on various projects.
Key Responsibilities:
- Conduct and manage research on own-brand products across multiple categories.
- Deliver actionable insights to stakeholders at all levels.
- Transform undefined briefs into impactful insights that drive innovation and business decisions.
- Oversee external research agencies, ensuring high-quality and timely delivery.
- Understand customer pain points, needs, and opportunities in both trade and home improver segments.
- Balance multiple priorities in a fast-paced and constantly evolving environment.
Candidate Requirements:
- 10+ years of experience in ad-hoc Quant & Qual research.
- Fluent in French, with an understanding of French culture and homes.
- Ideally, a background in client-side roles or retail (agency background is also acceptable).
- Strong experience in managing ambiguity, navigating complex situations, and dealing with diverse stakeholders.
- Comfortable working in a fast-paced, constantly evolving environment.
- International mindset with the ability to operate across multiple markets.
Interview Process:
- Stage 1: 45-minute interview with the Hiring Manager (via Teams)
- Stage 2: Face-to-face interview with the Director and a Lead peer
Apply now and be part of an exciting Insights team, driving innovation and delivering valuable customer insights across international markets.
Customer Research and Insights Lead (French Speaking) employer: Harnham Ltd
Contact Detail:
Harnham Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research and Insights Lead (French Speaking)
✨Tip Number 1
Familiarise yourself with the latest trends in customer research and insights, especially within the home improvement and DIY sectors. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the field of customer insights and research, particularly those who have experience in managing relationships with external agencies. This can provide you with valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've transformed undefined briefs into actionable insights in your previous roles. Highlighting your problem-solving skills and ability to navigate ambiguity will be crucial in showcasing your fit for this position.
✨Tip Number 4
Brush up on your French language skills and cultural understanding, as fluency and cultural insight are key requirements for this role. Being able to communicate effectively in French will set you apart from other candidates.
We think you need these skills to ace Customer Research and Insights Lead (French Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 10+ years of experience in ad-hoc Quant & Qual research. Emphasise your fluency in French and any relevant client-side or retail experience, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer pain points and how your insights can drive innovation. Mention specific examples from your past work that demonstrate your ability to transform undefined briefs into actionable insights.
Showcase Cultural Understanding: Since the role requires an understanding of French culture and homes, include any relevant experiences or projects that illustrate your familiarity with these aspects. This will help you stand out as a candidate who can operate effectively across multiple markets.
Prepare for Interviews: Anticipate questions related to managing ambiguity and navigating complex situations. Prepare examples that demonstrate your ability to balance multiple priorities in fast-paced environments, as this is crucial for the role.
How to prepare for a job interview at Harnham Ltd
✨Showcase Your Research Expertise
Be prepared to discuss your extensive experience in both qualitative and quantitative research. Highlight specific projects where your insights led to significant product development or innovation, especially in the home improvement sector.
✨Demonstrate Cultural Understanding
Since fluency in French and an understanding of French culture are crucial, be ready to share examples of how your cultural insights have influenced your research outcomes. This will show your potential employer that you can effectively engage with diverse customer segments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage ambiguity and navigate complex situations. Think of examples from your past experiences where you successfully balanced multiple priorities and delivered actionable insights under pressure.
✨Engage with Stakeholders
As this role involves managing relationships with external research agencies, prepare to discuss your approach to stakeholder management. Share how you ensure high-quality and timely delivery of research outputs while maintaining strong communication with all parties involved.
