Operations Analytics and Insight Lead

Operations Analytics and Insight Lead | Fintech | London (Hybrid, 3 days a week) | Up to £100k + Bonus

We're working with a well‑known, established fintech and online trading business that is looking to hire an Operations Analytics and Insight Lead in London.

This is a great opportunity for an experienced analytics manager to lead a team of 4 to 5, shape operational strategy and play a key role in the business's AI, chatbot and automation work.

The role will involve:

• Leading and developing a team of analysts, supported by analytics engineers
• Setting the team's analytical strategy and roadmap with senior leadership
• Moving the team from reactive requests to a clear, prioritised plan
• Building frameworks to measure operational performance and spot inefficiencies
• Delivering hands‑on analysis, including A/B testing and statistical significance testing
• Automating manual processes and improving the team's technical ways of working
• Providing insight into AI chatbots and an internal copilot, including how well they perform
• Working on projects across workforce planning, customer service and KYC processes

The role is roughly 60% hands‑on and 40% management and strategy.

We're particularly interested in candidates from fintech, financial services or other regulated industries, ideally with experience in operations, customer service or workforce management analytics.

You'll need at least two years' people management experience, strong statistical thinking (ideally backed by a STEM degree) and strong SQL, which will be tested early in the process. Practical experience using AI tools to improve processes is essential. Python, dbt, Airflow, Git and Looker would be a bonus.

Strong stakeholder management is also essential, as you'll be expected to challenge senior stakeholders and influence the roadmap while staying close to the analysis.

Salary: Up to £100k + bonus + benefits
Location: London (hybrid, 3 days a week in the office)

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