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For Companies At a Glance
- Tasks: Analyse customer journeys and provide insights using Google Analytics.
- Company: Join a leading global health and beauty retailer with a strong market presence.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Other info: Opportunity to work in a fast-paced environment with growth potential.
- Why this job: Be part of a dynamic team driving digital experiences in eCommerce.
- Qualifications: Expertise in GA4, data visualisation tools, and stakeholder engagement required.
The predicted salary is between 36000 - 54000 £ per year.
Location: WFH 3x a week (Office for remaining 2 days)
Salary: £45k + £3k on-target bonus
No sponsorship available
Company Overview:
Join one of the largest global health & beauty retailers, with a strong presence in both Asia and Europe. The company operates a vast network of stores across multiple markets and is home to several well-known subsidiary brands.
Role Overview:
The Customer Digital Analyst role will focus on providing insights to drive the online customer journey, using your expertise in Google Analytics (GA4). Reporting directly to the Customer Digital Analytics Lead, you will work within a dynamic team that supports various business units across the company. This position requires an individual with a commercial mindset, strong technical skills in analytics tools, and the ability to deliver actionable insights to multiple stakeholders.
Key Responsibilities:
- Analyze the onsite customer journey and provide insights into website performance, sales, and transactions.
- Leverage GA4 for auditing, implementation, and reporting, becoming the go-to expert for the tool.
- Produce data visualizations using tools such as Power BI, Tableau, or Looker.
- Conduct A/B testing and offer recommendations to optimize digital experiences.
- Engage confidently with stakeholders, presenting findings and making strategic recommendations.
- Stay updated with trends in eCommerce and retail, understanding the dynamics of different markets and customer segments.
Essential Skills & Experience:
- GA4 Expertise: Strong experience in auditing, implementing, and analyzing GA4 data.
- Data Visualization: Proficient with tools like Power BI, Tableau, or Looker.
- A/B Testing: Knowledge of or experience with A/B testing and providing actionable insights.
- Stakeholder Engagement: Proven ability to engage with stakeholders, presenting insights and recommendations clearly.
- Curiosity & Commercial Mindset: Demonstrated curiosity about eCommerce, with a focus on business growth.
Desirable Skills & Experience:
- Experience working with retail or eCommerce industries.
- Familiarity with app analytics and digital channels.
- Technical experience in GA4, Data Visualisation and A/B testing.
- Strong experience with SQL.
The Benefits:
Up to £45,000 + benefits
Hybrid London
How to Apply:
If interested in the role please send your CV to Jordan Victor via the Apply Link below.
Contact Detail:
Harnham - Data & Analytics Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Digital Analyst
✨Tip Number 1
Familiarise yourself with Google Analytics 4 (GA4) and its features. Since this role requires expertise in GA4, being able to discuss specific functionalities and how you've used them in past projects will set you apart during interviews.
✨Tip Number 2
Brush up on your data visualisation skills, particularly with tools like Power BI, Tableau, or Looker. Prepare to showcase examples of how you've used these tools to present insights effectively, as this will demonstrate your ability to communicate complex data clearly.
✨Tip Number 3
Stay updated on the latest trends in eCommerce and retail. Being knowledgeable about current market dynamics will not only help you in interviews but also show your genuine interest in the industry and the role.
✨Tip Number 4
Practice your stakeholder engagement skills. Think of scenarios where you've had to present findings or recommendations to different audiences, and be ready to discuss how you tailored your communication style to suit each stakeholder's needs.
We think you need these skills to ace Technical Customer Digital Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Google Analytics (GA4) and data visualisation tools like Power BI or Tableau. Emphasise any relevant projects or roles that showcase your analytical skills and stakeholder engagement.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've used GA4 to drive insights in previous positions and how you can contribute to enhancing the online customer journey.
Showcase Your A/B Testing Experience: If you have experience with A/B testing, be sure to include this in your application. Provide examples of tests you've conducted, the insights gained, and how they impacted digital experiences or business outcomes.
Highlight Your Curiosity and Commercial Mindset: Demonstrate your curiosity about eCommerce trends and your understanding of different market dynamics. This could be through mentioning relevant courses, certifications, or personal projects that reflect your interest in the field.
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Showcase Your GA4 Expertise
Make sure to highlight your experience with Google Analytics 4 during the interview. Be prepared to discuss specific projects where you've audited, implemented, or analysed GA4 data, as this will demonstrate your technical skills and understanding of the tool.
✨Prepare Data Visualisation Examples
Bring along examples of data visualisations you've created using tools like Power BI, Tableau, or Looker. This will not only showcase your proficiency but also give you a chance to discuss how these insights have driven business decisions in the past.
✨Engage with Stakeholders
Practice how you would present your findings to stakeholders. Think about how to communicate complex data in a clear and engaging way, as this role requires strong stakeholder engagement skills. Consider preparing a mock presentation to refine your delivery.
✨Stay Updated on eCommerce Trends
Demonstrate your curiosity about the eCommerce landscape by discussing recent trends or innovations in the industry. Showing that you're informed about market dynamics and customer segments will reflect your commercial mindset and passion for the field.