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- Tasks: Analyse customer journeys and deliver actionable insights to drive performance.
- Company: Join a customer-focused business with a strong data culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact on marketing strategies and customer experiences.
- Qualifications: Strong SQL skills and experience in commercial analytics.
- Other info: Fast-paced environment with excellent career development opportunities.
The predicted salary is between 40000 - 50000 £ per year.
This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you will sit within a high-impact Customer & Commercial Analytics function, working closely with Digital, Marketing, and Contact Centre teams to drive performance through insight!
THE ROLE
This is a commercially focused analytics role centred around the end-to-end customer journey: from initial lead through to conversion. You will analyse how customers interact across channels, identify drop-off points, and deliver actionable insights that directly influence marketing spend, contact strategy, and sales performance; this role blends deep-dive analysis, stakeholder engagement, and real-time performance reporting.
Key Responsibilities:
- Analyse the customer journey from enquiry/ad response through to conversion
- Deliver sales funnel reporting (conversion rates, drop-offs, engagement trends)
- Evaluate marketing performance & ROI across channels
- Monitor and optimise contact centre performance (sales-focused metrics)
- Identify customer pain points and opportunities to improve CX and conversion
- Translate stakeholder questions into clear analytical outputs and recommendations
- Support real-time decision-making with data-driven insights
YOUR SKILLS & EXPERIENCE
- Strong SQL skills
- Proven experience delivering insights in a commercial / customer-focused environment
- Strong stakeholder engagement; proven ability to influence and tell a clear story with data
- Experience analysing funnels, conversions, or marketing performance
- Ability to work in a fast-paced, performance-driven environment
HOW TO APPLY
Please register your interest by sending your CV to Adam Osborne at Harnham via the apply link.
Senior Insight Analyst in Stockport employer: Harnham - Data & Analytics Recruitment
Contact Detail:
Harnham - Data & Analytics Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Insight Analyst in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your skills in SQL and stakeholder engagement can shine through in your answers.
✨Tip Number 3
Showcase your analytical skills during interviews by discussing specific projects where you delivered actionable insights. Use real examples to illustrate how you’ve influenced marketing performance or improved customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Insight Analyst in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Insight Analyst role. Highlight your SQL skills and any relevant experience in analysing customer journeys or marketing performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've delivered insights in a commercial environment and how you’ve influenced stakeholders with your data storytelling.
Showcase Your Analytical Skills: In your application, emphasise your ability to analyse funnels and conversions. We want to see how you can translate complex data into actionable insights that drive performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Know Your Data Tools
Make sure you're well-versed in SQL and any other relevant software packages. Brush up on your skills and be ready to discuss how you've used these tools in past roles to deliver insights.
✨Understand the Customer Journey
Familiarise yourself with the end-to-end customer journey, especially how it relates to conversion rates and drop-offs. Be prepared to share examples of how you've analysed customer interactions and what actionable insights you derived from them.
✨Engage Stakeholders Effectively
Think about how you've influenced stakeholders in previous roles. Prepare to discuss specific instances where your data storytelling made a difference in decision-making or strategy.
✨Showcase Your Analytical Mindset
Be ready to demonstrate your analytical thinking by discussing how you've tackled complex problems in a fast-paced environment. Highlight your ability to translate stakeholder questions into clear analytical outputs and recommendations.