At a Glance
- Tasks: Lead and innovate the loyalty programme to enhance customer engagement.
- Company: A leading omnichannel retail brand focused on customer experience.
- Benefits: Competitive salary, hybrid work model, and extensive benefits package.
- Other info: Join a collaborative culture with opportunities for growth and innovation.
- Why this job: Shape the future of customer loyalty and drive real impact in a dynamic environment.
- Qualifications: Experience in CRM, loyalty programmes, and team leadership.
The predicted salary is between 66582 - 80000 £ per year.
Senior CRM Loyalty Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation.
You'll take ownership of a high-profile loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance.
The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland.
With substantial investment in digital capabilities, customer experience, and CRM technology, they are committed to delivering more personalised and engaging experiences for their customers.
Collaboration is at the heart of their culture, with CRM working closely alongside Analytics, Technology, Ecommerce, and Marketing teams to drive innovation and growth.
The Role As the Senior CRM Loyalty Manager, you will lead the CRM and loyalty function, owning strategy, execution, and continuous improvement across the customer lifecycle.
Key responsibilities include: Owning and developing the loyalty programme strategy and roadmap.
Shaping CRM and customer engagement strategy a...
Senior CRM & Loyalty Manager employer: Harnham - Data & Analytics Recruitment
Join a leading martech company that offers a remote-first work environment, allowing you to balance your professional and personal life while contributing to innovative projects backed by Google. With a strong focus on employee growth, you'll have the opportunity to collaborate with a talented team, enhance your skills in app development, and play a crucial role in shaping the future of digital marketing analytics. Enjoy competitive salaries and benefits as you thrive in a culture that values creativity and technical excellence.
Contact Details:
Harnham - Data & Analytics Recruitment Recruitment Team
