Platform Support Engineer

Role: Platform Support EngineerSalary: £45,000WFH: Hybrid – 2-3 days/week in Central London office

Overview

Our client is a fast-growing, outcome-led financial technology company helping individuals build a better relationship with their money. As part of a mission to deliver a world-class wealth platform, they're hiring a Platform Support Engineer to bolster internal operations and enhance infrastructure reliability across their growing team.

Sitting within a technically diverse and highly collaborative Platform Team, you'll play a key role in supporting end-users, maintaining core systems (AWS, Google Workspace, MDM), and driving hands-on infrastructure projects from start to finish. The role blends operations, project ownership, and platform optimisation in a modern, Mac-first, cloud-native environment.

Key Responsibilities

• Manage internal support tickets via Jira and provide high-quality end-user support
• Administer Google Workspace and support Mac, Windows, and Linux devices using MDM tools
• Support operational changes and handovers from Platform Engineering
• Own technical projects end-to-end, from scoping through to delivery
• Assist with infrastructure support and occasional patching of office systems

Ideal Candidate

• Solid experience with Linux system administration and command-line navigation
• Proficient with Google Workspace configuration and support
• Strong understanding of basic networking and connectivity troubleshooting
• Experience working with ticketing systems like Jira and documentation tools like Confluence
• Comfortable owning and delivering infrastructure and platform-focused projects
• Excellent communication skills and a user-first mindset

Nice to Haves

• Experience with Docker or containerisation workflows
• Exposure to managing larger or more complex Linux environments
• Familiarity with network administration or office infrastructure management

Tech Stack / Tools

• Linux (macOS, Windows also supported)
• Google Workspace
• MDM Tools
• Jira / Confluence

Benefits

• Outcome-led, flexible culture with true work-life balance
• 25 days holiday + flexible hours for life admin (no leave needed for appointments)
• Regular team socials and a friendly, inclusive environment
• Hybrid working model (2-3 days/week in the office)
• Mental and physical wellbeing perks (online fitness, discounted gyms)
• Salary sacrifice scheme to support your financial future
• Family-friendly policies and flexible support for parents

Interview Process

1. Intro Chat – With team member(s) for culture and alignment
2. Technical Interview – Problem-solving and platform knowledge
3. Final Interview – Meet with wider team members on-site or virtually