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For Companies At a Glance
- Tasks: Lead customer insight strategy and drive impactful analytics across the organisation.
- Company: Large, innovative company focused on customer experience and data-driven decisions.
- Benefits: Competitive salary, performance bonus, and clear career progression opportunities.
- Other info: Supportive culture with a focus on learning, innovation, and long-term value creation.
- Why this job: Shape enterprise-level strategies and make a real impact through data and insights.
- Qualifications: Strong experience in customer insight, analytics strategy, and advanced data techniques.
The predicted salary is between 70000 - 90000 £ per year.
This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building the frameworks, data foundations and ways of working that enable high impact, decision ready insight at scale.
The Company
They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. The environment is collaborative, fast moving and focused on long term value creation through analytics and AI.
The Role
- Lead the strategic enablement of a central insights capability, focusing on scalable, self service analytics.
- Design and maintain a holistic 360 degree customer view across internal and external data sources.
- Build and embed frameworks, standards and reusable assets for analytics and insight generation.
- Drive the development of data infrastructure, governance and quality to support trusted insight.
- Champion innovation in advanced analytics, machine learning and AI, evaluating and adopting new approaches.
- Translate complex analysis into clear, actionable recommendations for senior stakeholders.
- Coach and mentor analytics professionals, raising analytical maturity across the organisation.
- Lead and contribute to enterprise wide initiatives that link insight to measurable business outcomes.
Your Skills and Experience
- Strong commercial experience in customer insight, analytics strategy and transformation.
- Deep capability in data architecture, integration and connectivity across multiple data sources.
- Advanced knowledge of machine learning, predictive modelling and modern analytics frameworks.
- Proven ability to design integrated customer data assets that support decision making.
- Excellent stakeholder management skills, with confidence influencing senior leaders.
- Ability to synthesise complex data signals into clear, impactful insight.
- Experience working in highly regulated or complex environments is beneficial.
What They Offer
- Competitive salary and performance related bonus.
- Opportunity to shape an enterprise level customer insight strategy.
- Clear scope for career progression within a growing analytics leadership function.
- Supportive culture with a strong focus on learning, innovation and impact.
If you are looking to lead customer insight strategy and drive meaningful transformation through data, apply now.
Lead Customer Insights Analyst in Manchester employer: Harnham - Data & Analytics Recruitment
Contact Detail:
Harnham - Data & Analytics Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Insights Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their focus on customer experience and data-driven decision making, so you can showcase how your skills align with their goals.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've driven insights and transformation in previous roles. Make it relatable and impactful to show how you can add value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Customer Insights Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Lead Customer Insights Analyst. Highlight your experience in customer insight and analytics strategy, and don’t forget to showcase any relevant projects that demonstrate your ability to drive transformation through data.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer insights and how your skills align with our mission at StudySmarter. Be sure to mention specific examples of how you've influenced decision-making in previous roles.
Showcase Your Analytical Skills: In your application, make it clear how you’ve used data to generate actionable insights. Whether it’s through advanced analytics or machine learning, we want to see how you can translate complex data into clear recommendations for senior stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Know Your Data Inside Out
As a Lead Customer Insights Analyst, you'll need to demonstrate your deep understanding of data architecture and analytics frameworks. Brush up on your knowledge of machine learning and predictive modelling, and be ready to discuss how you've used these in past roles.
✨Showcase Your Stakeholder Management Skills
This role requires excellent stakeholder management skills. Prepare examples of how you've influenced senior leaders with your insights. Think about specific situations where your recommendations led to measurable business outcomes.
✨Be Ready to Discuss Innovation
The company is looking for someone who champions innovation in analytics. Be prepared to talk about new approaches you've evaluated or adopted in your previous roles, especially in advanced analytics and AI. Show them you're forward-thinking!
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to translate complex analysis into actionable insights. Practice articulating your thought process clearly and concisely, as this will be crucial in demonstrating your analytical maturity.